Job description
Labatt Food Service is hiring a Customer Service Representative for the Austin office. A Customer Service Representative will utilize problem solving skills to resolve user requests and other administrative tasks.
Responsibilities
- Respond and resolve customer requests concerning order processing, deliveries, product inquiries and other requests via phone and e-mail.
- Research and offer product suggestions based on customer requirements
- Communicate order and product changes with customers in a timely fashion
- Identify and effectively communicate changing customer needs with internal personnel
Requirements
- Effective communication skills to be able to quickly understand and resolve customer requests in a friendly and respectful manner.
- Strong work ethic with a positive attitude to maintain good rapport with customers
- Demonstrate empathy towards customer concerns with a sense of urgency to resolve them
- Ability to take on other responsibilities as needed.
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