Job description

WE ARE LOOKING FOR A TALENTED CUSTOMER SERVICE REP TO JOIN OUR TEAM!

Position Summary
This Customer Specialist position plays a key role in customer communication and is responsible for performing a variety of duties including order processing, inventory allocations and problem solving resolution.

Schedule - Monday through Friday, standard business hours

Duties and Responsibilities

• Provide timely and accurate order entry, receiving orders by phone, email or online systems
• Leads resolution of customer issues; partners with sales team and installation team to promptly identify effective resolution to customer issues and concerns
• Provides effective communication within the branch office between Branch Manager, warehouse, installation, and sales teams
• Reconciles completed work orders for billing department in preparation for invoicing
• Other clerical or administrative duties as needed

Job Qualifications

• Bilingual is a plus
• 1+ Year of customer service or related experience
• Proficient data entry, comfortable with computers, and ability to learn new systems
• Accuracy, attention to detail, and effective multitasking skills
• Team player with the ability to work with internal and external customers professionally and courteously to resolve time sensitive issues

Working Conditions

• Ability to work at a computer for long periods of time
• Must have mental processes for reasoning, remembering, mathematics and language ability to perform the duties proficiently
• Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds

Benefits Offered

• Excellent medical, dental, vision and prescription plans with employer contributions
• Company 401(k) with up to 6% match
• Generous Vacation, Sick, Holiday, Floating and Volunteer time pay
• Wellness plan, life insurance, disability insurance, and much more!

Job descriptions are not meant to imply that the duties stated are the only ones to be performed by the incumbent. Employees will be required to follow any other job-related instructions and perform any other job related duties requested.

Interior Logic Group strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Interior Logic Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Interior Logic Group complies with all applicable federal, state and local laws governing nondiscrimination in employment in every location.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• La Mirada, CA 90638: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What are your wage expectations for this position? (Applicants will automatically be withdrawn if left unanswered.)
• Are you Bi-lingual (Spanish)?

Work Location: In person

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