Job description

Summary

This position is responsible for the accurate and timely processing of phone, mail, orders, and providing customer phone support.

Job Responsibilities

• Respond to Distributors, Manufacturer’s Representatives, Architects and End-Users via telephone, fax, or e-mail for the purpose of processing orders, providing technical support and resolving customer issues.
• Process incoming written and/or verbal purchase orders.
• Interface with manufacturer’s reps, sales managers, credit, shipping, production control and/or purchasing departments to resolve sales orders, shipment issues and inquires.
• Respond to requests from distributors and manufacturer’s representatives which include but are not limited to: receipt of purchase order, scheduled ship dates, purchase order changes, price and availability, tracing lost shipments, shipping discrepancies, expediting orders, return of goods, field complaints, technical or installation inquiries.
• Process no charge replacements, lost or damaged in transit requests, and all other no charge part orders.
• Coordinate scheduling changes with Production Control, Purchasing and Shipping departments when required. Communicate all changes to distributor and/or manufacturer’s representative when necessary.
• Responsible for maintaining and/or assisting in maintaining customer service file
• Calculates order pricing, researching appropriate schedules, contracts, and current shipping cost criteria.

EDUCATION and/or EXPERIENCE

• A minimum of 2 years Customer Service experience and an Associates (or greater) degree OR 8 years of Customer Service experience and a High School diploma required
• Has working knowledge of design-drafting standards and practices for commercial and institutional projects.
• Excellent follow through skills in order to ensure that customer inquiries are effectively and expeditiously resolved.
• Must be able to accurately input data into on-line order-entry system.
• Must have exceptional critical thinking ability.
• Must have intermediate skills in Microsoft Word, Excel, PowerPoint and Outlook.

Job Types: Full-time, Temporary

Pay: From $25.95 per hour

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Customer service: 1 year (Preferred)

Work Location: Hybrid remote in North Hollywood, CA 91605

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