Job description

We are looking for a full-time customer service representative!

Work from home or office (if located near Omaha).

We need your smile and customer service attitude!

The best agents are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. Problem-solving comes naturally.

They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

• Manage large amounts of incoming calls
• Ability to be conversational and professional with customers
• Able to follow a script verbatim
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid, and complete information by using the correct protocols
• Ability to schedule appointments and toggle through multiple CRM's
• Follow all communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Skills

• Proven customer support experience or experience as a client service representative
• Flawless attendance
• Positive and professional demeanor
• Strong phone contact handling skills with call control and active listening
• Ability to prioritize and multitask
• Familiarity with Infinity a plus!
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Flexibility with scheduling and work hours
• One year or more previous high-volume Contact Center experience preferred
• Chat and Email support in a customer service environment preferred

No selling required.

Founded in 1956 in Mission, Kansas, AnswerPro is a telephone answering service company—and so much more. Our team of experts provide inbound order entry, customer service, telephone answering services, medical answering services and other customized call center services to companies both big and small around the country. AnswerPro has been answering calls for over 60 years and many of our agents have been with us for over 15 years.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 1 year

Shift:

• 8 hour shift
• Evening shift

Weekly day range:

• Weekend availability

Work setting:

• Call center
• In-person

Experience:

• Customer Service: 1 year (Required)
• Call Center: 1 year (Required)

Work Location: Remote

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