Job description

Customer Service Representative

Simplifying the experience of getting dressed during pregnancy and beyond, that’s what we do.

NOM Maternity was launched in 1998 in a small boutique called Naissance on Melrose. Pioneering fashion-forward maternity wear, NOM sold trendy clothes to expecting (and often famous) Los Angeles moms. In 2015, after inheriting Seattle-based Village Maternity from her mother, Anna Capretto, a New York fashion veteran and mama of two littles, decided to add NOM Maternity to the mix. Fusing the legacies of a Hollywood trailblazer with her mother’s own beloved, trusted brand, NOM was born again—this time with a distinct focus on timeless maternity essentials and sustainability. We want mamas to feel good in their clothes while feeling good about their clothes too!

What We believe:

• Mamas are the reason we exist: We want to create a genuine connection with her. We want to make her experience from first through fourth trimester as comfortable as the clothing we design. We understand her because we are her
• Work / Life balance is an imperative: We value both work and family and bring our best selves to each by ensuring balance.
• Success is sequential; not simultaneous: We focus on one thing at a time.

How we act:

• We believe in action. We move quickly and take smart risks.
• We hold ourselves accountable. We all own the business. We review metrics and goals and review them regularly. We analyze results to understand why we made a decision.
• We are always learning. We improve ourselves and continually look for ways ot enhance the skills of our whole team.
• We are always thinking of the customer and how we can provide a special experience for her.

Our ideal candidate is:

· Passionate – loves all things motherhood and loves to share

• Thorough - demonstrate initiative, conscientious and provides complete follow-through on areas of responsibility
• Nimble - able to handle multiple tasks and meet required deadlines
• Puzzle solver – there are no problems, only puzzles waiting to be solved
• Detail-oriented - ability to consistently communicate and follow through
• Team Player - Ability to collaborate remotely
• Initiative –a self-starter and looks for areas needing improvement

We are a growing company with big ambitions – if this job sounds exciting (we think it does!) – read on!

The Job:

We are looking for a Customer Service Representative to work closely with the NOM team to turns mamas in to NOM mamas. We’re looking for smart, organized, empathetic and positive people who thrive on making people happy and solving puzzles. On a daily basis you will be connecting with our customers all over the world to help with any issues they may encounter when purchasing from NOM. The ideal candidate is someone that is driven, has a passion for helping others, and is able to work independently while also collaborating remotely with team members.

Responsibilities:

· Deliver exceptional customer service to existing and new customers across all channels including email, text, and phone

· Responsible for researching and resolving complaints to ensure customer retention and satisfaction

· Develop familiarity with company fit and sizing to assist customers in finding the perfect fit

· Coordinate and follow up with other departments to ensure problem resolution and work together with other team members to promote an environment of customer satisfaction

· Maintain a positive attitude throughout all customer and team interactions

· Learn to navigate multiple internal software systems

Qualifications:

· Experience in customer service with DTC organization

· Familiarity with pregnant, nursing, and postpartum moms and the associated challenges

· Strong written and oral communication skills

· Must be able to work a minimum of 10 hours per week during business hours of 8am – 5pm EST

· A strong and reliable internet connection is a must

· Experience working remotely

This job requires approximately 10 hrs a week and the schedule is flexible (Ex. We are open to helping you create a schedule that works for you. We can accommodate school drops off / pick ups etc.)

STARTING SALARY: $18-$22 PER HOUR

Job Type: Contract

Pay: $18.00 - $22.00 per hour

Weekly day range:

• Monday to Friday

Experience:

• Shopify: 1 year (Required)
• Returnly: 1 year (Preferred)
• Customer service: 2 years (Required)

Work Location: Remote

smogtown13.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, smogtown13.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, smogtown13.com is the ideal place to find your next job.