Job description

Universal ComOne is currently hiring a Customer Service/Help Desk Specialist to join our team. You have the opportunity to join an established company with over 30 years of experience with a great reputation in an industry that is constantly evolving. We offer excellent career opportunities to allow you to grow.

As a leader in our region, Universal ComOne provides technology solutions that include hosted or on-premise PBX phone systems, Internet Access plans, SIP Trunks, Managed IT Support, remote and on-site tech support, Cable Infrastructure, Access Control and CCTV surveillance systems with a focus on excellent customer service helping generate a high level of customer retention. We’re a true single-source solution provider who can help any size business consolidate the number of vendors they deal with to help reduce costs and streamline troubleshooting when needed, eliminating the frustration of finger-pointing between vendors.

Description:

• Work within our service team and respond to the needs of our clients.
• Receive phone calls and email requests from clients.
• Manage CRM software. Create, assign, update, and complete service orders.
• Manage assigned task in a timely manner.
• Update clients on status of service request.
• Administrative office tasks.

Job Requirements:

• Work well within a team environment.
• Personable and positive attitude.
• Working knowledge of Microsoft Office and standard PC skills.
• Desire and willingness to learn and grow within the organization.
• Ability to learn new technology and services offered to our clients.
• Good planning, organizational, and time management skills
• Excellent verbal and written communications skills in a professional environment
• Strong interpersonal skills and ability to interact effectively with a variety of customers.

Benefits:

• Medical Insurance provided
• Dental Insurance and other Supplemental Insurance available
• Paid Time Off and Paid Holidays
• 401k with company match

Schedule:

• Monday to Friday 8:00 am to 5:00 pm

Work Remotely

• No

Job Type: Full-time

Pay: From $32,000.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Elmwood, LA 70123: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 3 years (Required)

Work Location: In person

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