Job description
If you are an energetic Customer Service Professional looking for an opportunity to grow, Emerson has an exciting opportunity for you! Based in Gonzales, LA , you will be responsible for facilitating and coordinating of all service projects and ensure customer satisfaction from request of quotation to delivery by being involved in each step of the process from start to finish.
As a Customer Service Associate, you will:
- Be responsible for parts order execution and entry including price review, delivery, release and work scope/planning activities
- Works closely with operations team on scheduling of work and ensuring material sourcing plans support customer promise dates
- Transacts basic buying and planning responsibilities using AXIOM and Oracle systems
- Ability to facilitate technical question and answers between customers, Emerson engineering resources and other stakeholders
- Communicate with the sales channel and service center team while simultaneously ensuring that expectations and commitments are met consistently and within acceptable time frames
- Source, procure and expedite parts and materials needed and forecast needs for peak periods
- Enter orders accurately and efficiently into database systems for tracking, inventory, history, etc.
- Issue Purchase Orders and Work Orders while properly adhering to policy guidelines
- Negotiate with vendors and suppliers to assure the best price for required delivery and research/develop sources and alternatives when vital
- Remain up to date on all progress of service projects and negotiate delivery prior to order entry and advising sales channels/customer of delays
- Adhere to all safety, quality, company rules and regulations and participate in Safety, Quality and Activities Committees
- Be responsible for personal safety and fellow team member safety while maintaining excellent housekeeping standards
Who you are:
You build and deliver solutions that meet customer expectations, effectively communicate in various settings, and stayed productive and aligned with your goals.
Required education, experience & skills:
- High School Graduate/GED
- Excellent written and verbal communication skills
- Strong customer service, time management, problem solving, organizational, interpersonal and multi-tasking abilities
- Technically savvy with MS Office Suite (Word, Excel, PowerPoint, Access, etc.)
- Legal authorization to work in the United States
Preferred education, experience & skills:
- Associate's or Bachelor's Degree in a related field
- Prior experience with process controls, technical, industrial, mechanical, manufacturing or related industries
- Experience with a Relational Database Management System (such as Oracle)
#LI-NB2
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WHY EMERSON
Our Commitment to Our People
Across the globe, we are united by a singular Purpose: We drive innovation that makes the world healthier, safer, smarter, and more sustainable.
We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this Purpose to life while competing and leading in a global economy.
Our training programs focus on end-to-end development, from onboarding through senior leadership.
Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. Learn more about us!
Flexible and competitive benefits plans offer you the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k), tuition reimbursement and more. We also provide you flexible time-off plans, including paid parental leave, vacation, and holiday leave.
Our Commitment to Diversity, Equity & Inclusion
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives – and that reflects the world around us. We believe a diverse, equitable and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers.
This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and Diversity, Equity & Inclusion at Emerson .
Work Authorization
Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .
ABOUT EMERSON
Emerson is a leading global technology, software and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.
Our Automation Solutions business helps process, hybrid and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.
Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.
We help customers in the world’s most essential industries solve the biggest challenges of modern life.
Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation.
Our Causes – Planet, Humanity, Champion, Inclusion and Future – shape, define and fuel Emerson’s culture while inspiring our innovative spirit and driving our focus.
Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or recently received your master’s degree, you’ll find opportunities with us. Join our team and start your journey today!
No calls or agencies please.
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