Job description

About Us

The Bishop Tattoo Supply website is a one stop shop for tattooing supplies and creative inspiration, and the premier destination for tattoo artists worldwide. The ideal candidate for this position will have a love for art with a desire to provide top quality customer service. Bishop Rotary is a tattoo machine company – we make the finest tattoo machines, and we love having the finest staff to help customers and clients.

Role

Bishop Tattoo Supply is looking for a full time Customer Service representative. Based out of our Lake Forest, CA. location. We’re looking for someone interested in growing their skills in the retail and customer service field.

This position will work closely with a senior administrator for customer issue resolutions. Training will be provided on product knowledge, but prior knowledge and industry experience is a big plus.

What you’ll be doing

• Responsible for handling incoming customer service inquiries – both by phone and email.

• Greet customers with warmth and hospitality while assisting with product recommendation.

• Works closely with fellow Customer Service and Machine Builders to help process machine repair requests.

• Stay informed of online sales that as they occur.

• Must be able to multitask.

• Must always stay attentive to customers and clients.

Is this role for you?

• Must have 2 years of experience in retail sales and customer service.

• Basic knowledge and/or interest in the arts/tattoo industry is a plus.

• Self-motivated individual with strong initiative and go-getter mentality

• Solid work ethic and integrity. Must be able to work efficiently independently.

• Must be dependable and accountable.

• Strong communication and interpersonal skills

• Ability to provide top service to a wide variety of personalities and visitors from all over the world.

• Must have excellent organizational and time management skills.

• Positive mental attitude and solution-oriented working towards maintaining our team-centered vibe.

• Must be able to stand/stoop/pull/lift 50lbs.

What’s in it for me?

• Friendly and supportive culture with team member appreciation events

• Open-door policy

• Competitive pay

• Health and welfare benefits

• Pet discount program

• Supplemental insurance options including long and short-term disability and EAP.

• 401k with company match

• Paid time off.

• Continuous training and growth opportunities

If you require alternative methods of application or screening, please contact us directly.

We are a fair chance employer; prior backgrounds will not automatically disqualify you from employment with us.

We comply with the ADA and consider reasonable accommodation measures that may be necessary for eligible applicants/team members to perform essential functions of the job.

Nexus Brands Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or another other characteristics protected by law. Native American receive preference in accordance with Tribal Law.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Lake Forest, CA 92630: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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