Job description

Crary Industries is seeking a Customer Relations Coordinator to join our Lockwood team in our West Fargo location!

Position Objective

The Lockwood Customer Relations Coordinator provides pro-active customer and product support for the Lockwood product line. Individual will work closely with customers, dealer service, parts managers, engineering, and other areas of Crary.

Key Activities/Responsibilities:

• Handle customer inquiries via telephone and/or email by determining needs and providing accurate information and suggesting appropriate products/services.
• Accurately receive, process, relay status and expedite orders and order tracking as needed.
• Handle service, warranty, and return of goods as necessary.
• Coordination of trade show materials such as payments, reservations, and confirmations.
• Coordinate and work with other departments within Crary to attain position/company goals and level of service.

Education:

• Minimum of high school diploma required. Associates or Bachelor’s degree preferred. Equivalent combination of education and experience may be accepted

Job experience:

• 3+ years of customer service experience preferred
• Experience with Microsoft programs and computer technology

Skills required:

• Maintain and cultivate professional relationships with fellow employees, company owners, customers, and product vendors
• Excellent written and verbal communication skills
• Ability to handle a variety of situations in a friendly and professional manner.
• Strong organizational skills and self-motivated.
• Comfortable with computer technology, including ability to utilize Microsoft programs and learn new systems as needed.

The qualifications listed above are guidelines. Other combinations of education and experience could provide necessary knowledge, skills, and abilities to perform this job.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Customer Service: 3 years (Preferred)
• Microsoft Office: 2 years (Preferred)

Work Location: In person

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