Job description
Recra are working in partnership with a leading management specialist who are looking to add a Customer Operations Trainer to their team. As a Customer Operations Trainer, you’ll play a part in delivering induction and ongoing training to their Customer Operations teams in Birmingham and Doncaster. This will include designing effective learning materials and solutions that meet the needs and priorities of the business and create a positive learner experience.
What you’ll do:
What you’ll do:
- Deliver and manage the Customer Operations Induction programme
- Support and mentor new colleagues
- Deliver ongoing bespoke behavioural skills training based on individual requirement and operational needs
- Design and deliver effective learning across Customer Operations in line with design principles and stakeholders needs
- Support managers with ongoing coaching to improve and maintain performance
- Providing feedback to colleagues, managers and operational trend analysis
Skills/knowledge:
- Ability to deliver training to new and existing colleagues
- Strong customer service focus and solutions orientated mindset
- Ability to multitask in a fast-paced environment
- Ability to engage and manage stakeholders at multiple levels
- Self-motivated with the ability to work individually and as part of a wider team
- Excellent attention to detail
- Excellent communication skills, both verbal and written
For more information, contact Charlotte at Recra on 0116 4646336.
smogtown13.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, smogtown13.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, smogtown13.com is the ideal place to find your next job.