We recognize our competitive advantage - our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.

Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

Posting End Date: 05/05/2023 at 11:59PM HST

BRIEF POSTING DESCRIPTION:

The P QO DIGITAL COMMUNICATIONS Department of the P DIGITAL COMMUNICATIONS Division at Hawaiian Electric Company has 2 Management vacancy available. (Role: Professional)

JOB FUNCTION:

Coordinates and implements Customer Communication and Direct Mail initiatives for all emails and/or letters/postcards related to Demand Side Management and Demand Response, Key Account Management, and Customer Service programs (new and existing).

ESSENTIAL FUNCTIONS:

• Administer all phases of direct marketing campaign though various emails, letters or postcards and recommend improvement strategies if required and analyze all external data to identify new target audiences. Analyze all pre campaigns and design all parameters for various campaigns to ensure interest to target audience and prepare all required data files and performance reports. Evaluate all data and maintain integrity and validity to be scheduled for campaign deployment. Develop all direct customer communication campaigns and design all tests for all direct mail programs and recommend optimal design to reduce cost. Oversee efficient roll out of all campaigns and assist to upload all data files and coordinate with email marketing and direct mail vendors to prepare efficient communication schedule.
• Assist to develop all creative formats to maxmize esponse rates from customers and recommend new campaigns for various departments. Coordinate with email vendor team to provide enhancements to various campaigns and analyze all direct marketing programs and provide support to all new product development and manage all communication with internal clients and design all project results.
• Manage all communication strategies and recommend improvements to various direct marketing activities to ensure effectiveness of programs and organize all evaluation for direct marketing campaigns. Collaborate with vendors and service bureaus to provide enhancements to all databases and maintain accuracy of customer data to improve deliverability.
• Analyze all responses and recommend various strategies to facilitate cost savings in direct mail activities and maintain budget for all projects and assist with all data transfer and data processes.
• Leads efforts to maintains awareness of business and economic conditions that affect the company. Provides timely market information to the Department. Tracks demand, usage and performance by customer types and segments. Perform other duties as assigned.

• Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.

BASIC QUALIFICATIONS:

Knowledge Requirements

• Extensive working knowledge of applied statistics, economics, marketing, finance, accounting, or engineering in a leadership role. Strong background in quantitative methods, normally acquired through graduate level courses and hands on experience leading analytic efforts.
• Advanced degree in one of the above fields preferred. Proficiency in technical and non-technical writing and presentation preparation required. Thorough understanding of quantitative and marketing principles desired, with a preference for hands-on experience in a marketing leadership position directing the use of econometric, financial, and statistical analytic methods including conjoint analyses, logit models, macro and micro economic models, market simulation models, and similar econometric, psychometric, engineering, market simulation, and analytic tools.
• Considerable experience in developing, creating, manipulating, and analyzing large databases and data sets.
• Extensive working knowledge of personal computers and/or mainframe systems and related software applications such as spreadsheets, presentation and graphics software, word processing, statistical packages, and database managers.
• Knowledge of energy technologies, equipment, and economics.
• Knowledge of the present regulated utility environment, plus an understanding of the changing dynamics in the field, with an emphasis on the role of marketing/energy service providers.

Skills Requirements

• Ability to navigate high level issues and assignments, including leadership and corporate skills necessary to act as Manager in the Manager’s absence or at his or her direction.
• Leadership skills necessary to lead and coordinate the efforts of other analysts within the division, and coordinate activities within and across the Companies.
• Presentation skills suitable to all audience levels and the ability to make complex issues understandable at all levels of the organization.
• Ability to understand, discuss, and present complex issues and offer solutions. Excellent written and oral communication skills and the ability to lead and coordinate others in developing written and oral presentations.
• Ability to lead efforts to coordinate analytical and computer skills, organizational, time management, and planning efforts while managing multiple projects and programs.
• Effective interpersonal skills and the ability to lead and work with a variety of individuals, including management and with different areas within and across the Companies, and the ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities.
• Ability to independently identify and effectively follow up to meet project goals, maintain good documentation of studies and projects, complete tasks in a timely, efficient, and accurate fashion.
• Ability to use and teach SAS and/or SPSS.

Experience Requirements

Extensive (5 or more years) experience with direct responsibility for leading project design and management in program development/implementation/evaluation, research, analysis, marketing, or related fields.

Experience Requirements

Extensive (5 or more years) experience with direct responsibility for leading project design and management in program development/implementation/evaluation, research, analysis, marketing, or related fields.

Role: Professional

Number of Vacancies: 2

Work Schedule: Monday - Friday

Work Hours: 7:30 am - 4:00 pm

Lunch: 30 Minutes

Location: Honolulu – Oahu

Hiring Range: The hiring range for the Customer Communication, Email and Data Analyst [Req ID 8366] position is $75,000.00 to $95,700.00. The person selected will be placed according to his/her skills and qualifications.

About Hawaiian Electric Companies
Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs.

The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. And as the next millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come. Visit us at http://hawaiianelectric.com.

Interested individuals should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.

Should there be no candidates with this experience, the company may consider applicants without such experience who meet the knowledge/skill requirements. If such a candidate is hired, he or she will initially be placed on a development plan commensurate with his/her education and experience level.

Applicant Certification
By submitting an application for the position, candidates:
1. Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law;
2. Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company;
3. Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company;
4. Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and
5. Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history.

EEO Statement
Hawaiian Electric Companies is an equal employment opportunity/affirmative action employer. We actively seek diversity among our employees. We do not discriminate on the basis of age, race, color, religion, sex/gender (including gender identity/expression), ancestry/national origin, disability, marital status, arrest and court record, sexual orientation, pregnancy, veteran status, genetic information, domestic or sexual violence victim status, or other protected categories in accordance with state and federal laws. We further encourage individuals with disabilities, minorities, veterans and women to apply.

Hawaiian Electric Companies complies with Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at (808) 543-4848.

Affiliate Disclaimer
Hawaiian Electric Company, Inc., Maui Electric Company, and Hawaii Electric Light (“Company”) are Hawaii Public Utilities Commission (“PUC”) regulated companies. The disclosure relating to Affiliate Transaction Requirements that follows is made pursuant to the PUC’s Decision and Order No. 35962, issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019 in Docket No. 2018-0065.

By submitting your application, you understand and acknowledge that, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate, said Affiliate will be required to make a one-time payment to the Company in an amount up to twenty-five percent (25%) of your base annual compensation.

In addition, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate or an Affiliate-Related Entity, for a period of one year, you cannot appear in negotiations or otherwise interact directly with the Company or work on the same matter that you worked on while with the Company.

Affiliate is defined as “any person or entity that possesses an ‘affiliate interest’ in a utility as defined by section 269-19.5, Hawaii Revised Statutes (“HRS”), including a utility’s parent holding company, except as otherwise provided by HRS section 269-19.5(h).”

Affiliate-Related Entity is defined as “a third party that provides electricity-related services in a regulated utility’s service territory that has a material financial, operational, or ownership interest with an unregulated affiliate of the utility and of whom the utility has reasonable knowledge.”

For a current list of all Affiliates and Affiliate-Related Entities, please see:
https://www.hawaiianelectric.com/about-us/key-performance-metrics/financial/affiliate-transactions

This list may be amended, updated or revised from time to time without notice.