Job description
TPSC, SMM, and TCOPS are members of the Advanced Reconstructive Surgery Alliance (ARSA), one of the largest privately owned groups of Plastic and Reconstructive Surgeons in the country
Advanced Reconstructive Surgery Alliance (ARSA) and its affiliates TPSC, SMM and TCOPS are the largest Plastic Surgery medical practice in the country. Our expanding team of top tier physicians, coupled with our continued medical advancements, allows us to offer patients extraordinary clinical services with a 5-star experience. We have a bold vision with a desire to revolutionize the industry, meeting patient needs while favorably transforming their lives. Common across the enterprise is not only the commitment to providing safe patient care, but to employee satisfaction and growth opportunities. It is a culture of teamwork, respect and appreciation for all employees—whether caring for patients directly or working in a support role.
We are seeking bright, collaborative, motivated and dedicated individuals to join our team. As an employee, you’ll be surrounded by colleagues who go beyond what is expected and look to exceed expectations at every turn. If being part of a fast growing, entrepreneurial thinking surgical practice excites you, look no further!
Sycamore Medical Management is seeking Customer Care Operators for our administrative office in Red Bank, NJ.
Job Summary: The Customer Care Operator is responsible for triaging communications including answering and directing incoming calls, placing outgoing calls and managing emails.
Essential Duties and Responsibilities:
- Handling inbound and outbound communication (phones, web inquiries, emails, SMS messages and any other form of communication) with patients/customers in a timely manner
- Assists callers in identifying needs then routing calls appropriately
- Utilizes warm transfers when routing calls to patient facing teams
- Clarifies and answers customer questions to achieve first call resolution
- Demonstrates empathetic listening around the customers concerns and questions
- Follows communication “scripts” when answering the phone
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Provide technical support for patients using the EMR patient portal
- Answers routine questions about The Plastic Surgery Center and affiliate practices
- Assists with patient appointment confirmations
- Collaborates with other team members and departments to troubleshoot challenges
- Takes ownership of everything within the scope of this role
- Demonstrates good use of time management
- Follows all policies and procedures set forth by the company
- Completes annual training
- Maintains patient, team member and employer confidentiality and comply with HIPPA regulations
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Application Question(s):
- What are your salary requirements? (please provide numeric answer only)
- Are you available to work 11AM-7PM?
Experience:
- Medical office: 1 year (Preferred)
- Customer service: 2 years (Preferred)
Work Location: In person
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