We pay 100% of the employee portion of health benefits plus 3 weeks of PTO your first year!!! We take care of our valued employees!!! If you want to join a company on a growth trajectory, join us!

ODU is a worldwide leader in designing and manufacturing high-performance connectors, catering to medical, automotive, energy, industrial, and other sectors. Founded 80 years ago, ODU transports its visionary ideas into the future – in doing so, they rely on unshakeable values such as quality, reliability, and sustainability. ODU is a privately owned, financially stable company and we look forward to you joining our team!

Position: Customer Account Specialist- Full time

Location: Camarillo, CA

Salary: $47,000 to $54,000 DOE

Position Overview

The Customer Account Specialist (CAS)

• Develops and maintains customer relationships with buyers
• Provides support for questions related to purchase orders, quotations, product inquiries, quality issues, and technical assistance.
• Works closely with the Regional Sales Managers to problem solve and find unique solutions to meet the customers' requests in a timely fashion in support of ODU-USA’s unique selling proposition of quickness.
• Also supports the Sales team by fielding customer requests, working with the necessary departments to clear roadblocks, problem solve and ultimately satisfy all customer inquiries.

Responsibilities

• Reviews customer purchase orders to ensure all data is correct, identifying unique requirements that do meet the ODU standard procedures
• Ensures Order Confirmations are sent to customers within 24 hours of receipt of order
• Partners with the necessary department(s) to ensure compliance with customer requirements before accepting an order
• Identifies unique customer requirements and problem solves to find the best solution
• Maintains ERP system with relevant customer data including shipping information, shipping dates, unique requirements, and any other necessary information
• Manages the backlog process to ensure data integrity within the system, on-time delivery (OTD) data, monthly sales projections, monthly inventory projections, etc.
• Responsible for the full lifecycle of orders, - handling customer expedite requests, and special or unique demand requirements
• Partners with the Supply Chain to find creative ways to improve inventory availability
• Creates and maintains prices lists for standard products, as well as special customer pricing for large contracts
• Partners with Product Management to execute price increases to the market as needed
• Maintains solid relationships with all assigned customers, seeking additional opportunities to meet customer requests and needs
• Listens to customer questions patiently with an ear toward solutions, requesting support as needed
• Works with top customers to retrieve supplier scorecards and check the on-time delivery (OTD) to the established timeline in our ERP system
• Provides advanced notification to customers if shipments will be delayed
• Responsible for Returns Merchandise Authorizations (RMA’s), including timely processing and resolution
• Partnering with the internal Quality team to find the best solution for customers and ODU
• Provides basic technical support to customers, understanding part numbers and internal processes when assistance is needed
• Responsible for additional duties and projects as assigned

Skills/Experience

• A minimum of two years of customer service and/or account management is highly preferred
• Prior experience in a manufacturing, engineering or similar environment ideal
• Strong customer service skills, able to articulate and understand requests or issues
• Knowledge of ERP systems: MS Dynamics GP, SAP and CRM preferred
• Proficiency with MS Office Suite and ability to navigate systems and technology required
• Comfortable working in a fast-paced environment, handling ambiguity and changing priorities as needed
• A team player with highly developed communication and presentation skills with the ability to work with individuals at all levels
• Strong problem-solving skills with the ability to take initiative and find solutions
• Full-time in the office for initial onboarding and possibly moving to a hybrid week with 2-3 days in the office and the others working remotely.
• $47K- $54K Full time salary

Equal Opportunity Employer: disability/veteran

We are an Equal Opportunity Employer and Prohibit Discrimination and Harassment of Any Kind: We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.

As a Federal subcontractor, all employees are required to be vaccinated against COVID-19

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