The Custodial Services Lead maintains the highest level of cleanliness in the park, conducts quality inspections of assigned areas, and follows up on opportunities to improve quality standards. This position is responsible for training, coaching and enforcing policies and procedures for Custodial Services Host. They maintain a high level of guest engagement at their locations and are responsible for assisting with daily scheduling of team members.

Essential Duties and Responsibilities:

• Conduct all activities in alignment with principles and integrity of GGP Parks.
• Oversee daily custodial work, assign work, set priorities while maintaining a high standard of safety, and follows up to ensure coordination and completion of assigned tasks.
• Mentor and develop the team in the interest of preparing them for daily operation.
• Organize and lead start-up meetings effectively and timely.
• Communicate professionally and effectively with team members and guests.
• Hold Team Members and self-accountable for guest service/engagement, department policies and procedures.
• Recognize and resolve conflicts in a timely manner. Communicate issues with leadership on a daily basis.
• Assist with maintaining inventory and controlling expenses.
• Continuously improves operational execution through attention to detail and adherence to all operating standards and procedures.
• Train staff in the proper use of custodial equipment and supplies; maintains equipment and supplies in good working condition; observes safe work methods and makes appropriate use of related safety equipment as required.
• Participate in cross training and support of Facilities Team objectives.
• Ensure a positive working relationship with our team members, other support teams and our guest.
• Maintain area cleanliness to include sweeping pathways, picking up trash and emptying trashcans.
• Encourage and promote teamwork.
• Open and close park in accordance with established procedures.
• Assist with custodial needs and furniture or equipment setups and coordinates special work as required.
• Accurately completes daily paperwork. Timely reports maintenance issues in restrooms and to company equipment.
• Lead the daily activities of the Custodial Team to include appropriate cleaning of all park areas.
• Assist with implementation and monitoring programs that assure a safe work environment.
• Ensure the proper maintenance of all equipment; arrange for repair and/or replacement of used and damaged equipment.
• Operate equipment such as pressure washers, compactors, park vehicles, hoses, etc.
• Identify and implement effective course of action to complete assigned work.
• Prepare for, respond to, and recover from biohazards in the work environment.
• Organize own work tasks, set priorities, and meet critical time deadlines.
• Continually looks for ways to improve overall efficiency of operations and adjust needs based on attendance levels, operating needs and other variables.
• Perform additional duties as needed.

Strengths and Abilities:

• Must be professional, energetic, self-motivated and disciplined, able to motivate others, and have a positive demeanor.
• Must be a self-starter, innovative thinker.
• Strong communication skills; ability to write and verbally communicate in a clear and concise manner.
• Exercise good judgement in decision making.
• Strong organizational skills required. Must be able to follow oral and written directions and follow projects through to completion.
• Must be able to build rapport and create professional relationships.
• Must be able to work efficiently and show initiative.
• Able to operate and maneuver in tight spaces.
• Train team members on appropriate cleaning techniques.
• Ability to operate and maintain a variety of custodial equipment.
• Ability to adapt to and work in an environment of constant change, growth and frequent interruptions.
• Prepare for, respond to, and recover from biohazards in the work environment.
• Observe safety requirements and safe work practices and methods as required.
• Organize own work tasks, set priorities, and meet critical time deadlines.

Physical Requirements:

• Must have the ability to stand for extended periods of time; exhibit manual dexterity to use equipment; see and read printed material, physical agility to lift, carry, push and pull up to 50 pounds individually, and 100 pounds with assistance, to bend, to stoop, to walk and to reach overhead. Must be able to carry, place and climb ladders of varying heights.
• Be able to work inside and outside, in varying weather, to include extreme cold/heat. Position may be exposed to fumes, dust, odors, chemicals, and cold/heat temperature extremes.
• Perform the following physical activities: kneeling, squatting, bend floor-to-waist/waist-to-overhead, reach overhead, stand, sit, lift and walk indoors and outdoors for extended periods of time, simple grasp and fine hand manipulations tasks (use of tools/keyboard/writing).
• May shovel and remove snow and ice from designated areas such as sidewalks, parking lots, entryways as required.

Computer Proficiency:

• Strong computer skills and proficiency with Microsoft Office suite.

Qualifications:

• Completion of High School Diploma or equivalent, College degree preferred.
• Minimum of one year demonstrated leadership.
• Must be able to work a flexible schedule that meets the needs of a 365-day operation, varied and long shifts including holidays, weekends and events.
• Methods, materials, and equipment used in custodial work and preventative building maintenance.
• Valid driver’s license.

Preferred Qualifications:

• Three years of experience in custodial or janitorial work.
• Previous pressure washing experience preferred.
• Previous experience using specialized floor cleaning equipment preferred.