Job description

We are looking for a customer-focused service representative in the fast-paced building supply industry. This position will provide product/services information, write orders, schedule deliveries, answer phones, assist customers with product selection, and resolve any emerging problems that our customers might face with accuracy and efficiency. Must be able to work in a fast paced, organized and confident manner to keep up with contractor and residential sales needs. Our goal is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

• Manage large amounts of incoming calls

• Assist customers with ordering materials and answering questions.

• Write up accurate and valid sales orders.

• Process customer payments

• Identify and assess customers’ needs

• Build sustainable relationships and trust with customers through open and interactive communication

• Meet personal/customer service team sales targets

• Provide appropriate solutions and alternatives for unsatisfied customers

• Organization and ability to prioritize duties needed

• Bi-lingual preferred but not required

• Follow communication procedures, guidelines and policies

Job Duties:

• Answer incoming customer inquiries

• Collaborate with management teams to stay updated on new products, services, and policies

• Record customer information within our customer service database

• Engage with clients in a friendly and professional manner while actively listening to their concerns

• Offer support and solutions to customers in accordance with the company's customer service policies

• Other duties as requested

Skills

• Proven customer support experience or experience as a client service representative

• Strong phone contact handling skills and active listening

• Knowledge in the building/construction industry preferred

• Excellent communication skills

• Ability to multi-task, prioritize, and manage time effectively

Requirements:

• Excellent communication and interpersonal skills.

• Must be reliable, punctual, and professional.

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Ability to commute/relocate:

• East Wenatchee, WA 98802: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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