Job description

Summary - Fulfills Corporate Travel customers' travel related requests in airline ticketing arrangements, hotel accommodations and car rentals to result in maximized profitability for the client and TravelStore. Provides customer service through the communication of travel related information. Abides by Company Values and actively practices the Company's Principles of Remarkable Customer Service.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Receives and prioritizes travel requests.
• Confers with travelers to determine destination, mode of transportation, travel dates, necessary accommodations, and budget required for domestic and international business travel.
• Consults published and computer sources to analyze and evaluate commercial rates, lowest logical airfare, times, routings, and appropriate car rentals.
• Books reservations for air travel, train, hotel and car rentals. Accurately issues air tickets.
• Serves as general resource for travelers, and researches problems and resolves issues.
• Promotes the acceptance of fares, rates and suppliers that match the client's travel program policies and negotiated contracts. Applies discount programs appropriately.
• Moves market share and promotes TravelStore’s preferred suppliers.
• Remains informed of all airline rules and regulations and current affairs. Communicates information to clients accurately and appropriately.
• Builds and maintains client profiles, ensuring special requests and reward program information such as frequent flier / drive / hotel stay are included.
• Monitors, sorts and works GDS queues continually throughout the day to maintain quality control.
• Maintains and promotes professional and courteous client relations by managing a prompt and accurate response to telephone and email communications
• Imparts international travel information to travelers, such as passport, visa, and inoculation requirements, customs regulations, and currency exchange rates.
• Provides back-up support to co-workers and associates as assigned.
• Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position.
• Is responsible for meeting sales and transaction goals set for corporate agents.

Competencies/Transferable Skills - To perform the job successfully, an individual should demonstrate the following competencies:

Communication - Effective oral and written skills. Customer Service - Responds promptly to customer needs; Meets commitments. Teamwork - Contributes to a positive team spirit. Ethics - Works with integrity and ethically. Judgment - Exhibits sound and accurate judgment. Motivation - Sets and achieves challenging goals. Planning/Organizing - Uses time efficiently. Able to manage workload and multiple tasks. Quality - Demonstrates accuracy and thoroughness. Quantity - Meets productivity standards; strives to increase productivity. Safety and Security - Observes safety and security procedures. Dependability - Follows instructions, responds to management direction. Initiative - Volunteers readily; Undertakes self-development activities; Asks for and offers help when needed.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

2-4+ years corporate travel consultant experience. Graduate of an accredited travel school desired if no experience. Knowledge of ticketing procedures for airline, train, hotel and car rental systems. Basic knowledge of management reports. Concur knowledge is a plus.

Computer Skills

• Proficiency on Sabre.
• Proficiency on Microsoft Outlook for email management.

Certificates, Licenses, Registrations

• CTC, CTA preferred.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk, hear and use hands to finger, handle, or feel objects, tools, or controls as well as to type. The employee is occasionally required reach with hands and arms. Specific vision abilities required by this job include close vision.

About TravelStore:

Since 1975, TravelStore has been committed to bringing our clients the best in value and quality travel arrangements. We are passionate about travel and sharing the world's wonders on the leisure travel side, and providing corporate travelers hi-touch services to facilitate their business travel needs.

We’re an employee-owned company anchored by our values, integrity and dedication to customer service. Our award-winning company consistently ranks as one of the best agencies in the country (Travel Weekly, Business Travel Weekly), and is a top member of the prestigious Signature Travel Network, a worldwide partnership allowing us to provide our customers unmatched benefits.

Since 2009, our strong company culture and passion for our profession has resulted in our being named each year as one of the "Best Places To Work" in Los Angeles County. Our management is active on various travel advisory boards and committees for travel organizations, travel magazines (Afar, Travel+Leisure), major hotel brands, and more. TravelStore is a Premium Member of ASTA (American Society of Travel Agents), as well as an ASTA Green Member agency, and CLIA (Cruise Line International Association).

Satisfied employees lead to satisfied customers. We know the growth and success of our company depends upon fulfilling our clients needs every day. That is also our promise.

We are currently seeking an experienced Travel Agent. Come join the TravelStore family!

Job Type: Full-time

Pay: $42,622.00 - $48,054.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Application Question(s):

• What is the Sabre entry for an Automated Exchange?
• Are you able to work 8am-5pm PST?

Education:

• High school or equivalent (Preferred)

Experience:

• Sabre: 2 years (Required)

Work Location: Remote

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