Job description

COORDINATED ENTRY ASSESSOR

Supervised by: Housing Services Manager

Supervises: No Supervisory Responsibility

General Summary:

Under the direct supervision of the Housing Services Manager, performs a variety of telephone related assessments and other functions related to Coordinated Entry for the Housing Assessment Resource Agency’s (HARA) 10 counties (Alger, Baraga, Delta, Dickenson Houghton,Iron, Keweenaw, Marquette, Menominee, Schoolcraft).

Essential Job Functions:

An employee in this position may be called upon to do any or all of the following essential functions. The examples do not include all of the duties which the employee may be expected to perform. To perform this job successfully, an individual must be able to perform each essential function satisfactorily.

• Responsibilities include answering and addressing the HARA’s Coordinated Entry Assessment phone line. The daily job function will be focused on the collection and entering client data to complete the Coordinated Entry Assessment.
• Responding to the coordinated entry assessment line in a timely, professional manner that welcomes customers to HARA while working with them as they begin to discuss their housing crisis with you.
• Required to maintain the HARA call log. Return calls in a timely manner or within one additional business day if absolutely necessary.
• Have a working knowledge of the assessment process when making in person assessments.
• Responsible for referring the client to the appropriate Housing Resource Specialist or appropriate agency within the community that the client is located in.
• Create and maintain a list of the available resources within each of the 10 counties served by the HARA.
• Have the understanding and knowledge to work with the Homeless Management Information System (HMIS).
• Run specific reports requested by the Housing Services Director.
• Assist in client file reviews for compliance and audits.
• Actively participate in meetings to further the housing department’s goals and other programs within Community Action.
• Required training will include (but not limited to): Coordinated Entry, Assessment Program Training, HMIS Training, Fair Housing, Motivational Interviewing, Suicide Prevention and other training as assigned.
• Read and have an understanding of the Emergency Solutions Grant (ESG) and Supportive Services for Veteran Families (SSVF) program manuals.
• Other job duties as assigned.

Required Knowledge, Skills, Abilities and Minimum Qualifications: The requirements listed below are representative of the knowledge, skills, abilities and minimum qualifications necessary to perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

● Strong customer service skills.

● Knowledge of social service structures and programs.

● High School Diploma or equivalent.

● Skill in compiling information and data in order to prepare accurate reports.

● Skill in effectively communicating ideas and concepts both orally and in writing.

● Proficient computer and software skills (Word, Excel, Outlook) and the ability to learn other software.

● Ability to establish effective working relationships and use good judgement, initiative and resourcefulness when dealing with clients, other agencies, service providers, the public, and other employees.

● Ability to travel to other locations.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; and talk or hear. The employee must occasionally lift and/or move objects of light weight.

While performing the duties of this job, the employee is typically in an office setting where the noise level is usually quiet.

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

• Employee assistance program

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Social Work: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

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