Job description

The Consumerism Account Specialist will be responsible for supporting with client implementation and ongoing servicing of consumer accounts. The Consumerism Account Specialist acts as resource for matrix partners inclusive of Sales and Client Operations as well a clients and brokers.

Job Responsibilities:
Understands product offerings from Cigna

Collaborates and assists clients, brokers and matrix partners in making appropriate decisions for their HRA/FSA/HSA plans

Support the Implementation and Renewal of HRA/FSA/HSA business

Performs audits of accounts as needed

Follows basic inventory management disciplines for managing book of business

Monitors Electronic File Transmission (Contributions)

Works with the Debit Card Team to resolve an debit card inquiries

Completes milestones, tasks and projects on schedule to achieve targeted results

C onducts analysis of problems / issues, proposes recommended solutions and drives resolution

Facilitates discussions / solutions with partners, and acts as a subject matter expert on HRA/FSA/HSA processes

Communicates timely important information to appropriate levels of the organization

Job Qualifications:
High school diploma or equivalent

Prior client/customer facing roles required

Excellent communication and interpersonal skills

Strong analytical and problem solving skills

Ability to work with multiple levels in a matrix environment, both internal and external

Excellent organizational skills with the ability to prioritize and work on multiple assignments simultaneously

Demonstrates the ability to provide & receive constructive feedback

Ability to meet deadlines

Knowledge / experience on OneNote and/or FACETS preferred

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 51,800 - 86,400 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

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