Job description
POSITION SUMMARY
The Community Outreach Manager is responsible for administering the community outreach initiatives of Capital Region Water. In conjunction with a peer outreach professional and the External Affairs Manager, this person will develop, implement, and manage programs, projects, and events to foster an understanding of CRW’s services to the community. This involves short- and long-term goal planning, communication, engagement, volunteer management, event/project coordination, and grant development/writing support.
The Community Outreach Manager will collaborate with various internal teams to ensure the effectiveness of outreach efforts. External coordination is also required to develop and maintain positive relationships and partnerships with community organizations, NGOs, community leaders, and other key stakeholders.
Expert organizational and project management skills are required as well as leadership and communication skills to establish and nurture relationships with customers, stakeholders, and strategic partners, respond to inquiries from customers, provide education, conduct outreach activities, and recruit and retain CRW volunteers. Focus is needed for building and sustaining relationships that will result in greater understanding of CRW services and funding opportunities to support programs and projects. There is fluctuation throughout the year impacting the time spent fulfilling varying job responsibilities and functions. Generally, 75% of the time is allotted for community outreach with 25% of the time allotted for grant writing and development.
To perform this job successfully, the individual must be able to perform and satisfactorily meet the essential job responsibilities and functions for this position. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job responsibilities.
ESSENTIAL JOB RESPONSIBILITES & FUNCTIONS
Community Outreach
- Develop and maintain strategic partnerships by combining elements of community engagement, public outreach, stakeholder engagement, and volunteer management.
- Initiate community engagement and education campaigns in support of CRW’s strategic priorities.
- Develop public education and informational materials, displays, web and social media content, etc.
- Lead, organize, and/or attend community meetings, events, facility tours and open houses, and litter cleanups.
- Provide water to community events; coordinate and setup the use of water coolers and cooling stations.
- Consistently identify opportunities to reach into the community and enhance CRW partnerships.
- Respond to public and community inquiries and complaints and brief Capital Region Water staff on matters of public interest and concern. This may include response during emergency situations.
- Draft and coordinate delivery of emergency and courtesy notifications. This includes administration of CRW’s mass alert system and direct (e.g., door to door) delivery of notifications.
- Support the strategic initiatives and priorities of Capital Region Water.
- Keep abreast of trends in the water, utility, and environmental profession.
- Represent the organization to professional bodies, community organizations and to state and local agencies as requested.
- Develop and maintain CRW’s external image and identity, to include the use of logos and signage and CRW’s internal image and identity, to include development of new programs that support the CRW’s Mission, Vision, and Values.
- Participate in meetings, workshops, and seminars for the purpose of conveying and/or gathering information required to perform functions.
- Serve as liaison between CRW departments, community, and potential funding agencies.
Volunteer Recruitment & Management
- Recruit, assign, retain, and support CRW volunteers.
- Manage the Community Ambassador Program.
- Plan and coordinate CRW volunteer events.
Grant Development & Writing
- Research and identify grant opportunities for the purpose of developing additional funding resources for current and proposed programs and projects.
- Draft and submit grant applications.
- Coordinate grant processes, including research, proposal writing, review, budget, administration, reporting, etc. with other departments at CRW.
- Develop forms, processes, procedures, and policies for the purpose of implementing consistent grant application methodology.
Reporting
- Utilize a work order system to track and log community outreach activities.
- Complete monthly reporting of community outreach activities.
EDUCATION AND WORK EXPERIENCE:
- B.S. degree in public relations, public administration, communications or related field.
- Thorough knowledge of the principles, objectives, techniques, and methods of community engagement.
- Minimum of three (3) to five (5) years of experience in community outreach, grant writing, communications, or an equivalent combination of education and experience. Scientific background with knowledge of environmental issues or water/wastewater industry preferred.
- Knowledge/understanding of environmental and infrastructure issues pertaining to organizational goals is preferred.
- Ability to establish and maintain effective working relationships; ability to work under pressure and meet firm deadlines; and ability to work independently or in a team environment.
- Ability to present a calm, confident, thoughtful, and professional image to the public in stressful situations.
- Exercise tact, courtesy, respect, and discretion when working with staff, Board and community members at various levels of authority and influence.
- Excellent written and oral communication skills, thorough knowledge and ability to effectively use written and verbal English usage and public speaking ability.
- Ability to work with desktop and web publishing software.
- Proficiency in Microsoft Office suite.
KNOWLEDGE & SKILLS:
- Knowledge of and experience with organizations and residents in Harrisburg, Pennsylvania.
- Bilingual English/Spanish individual preferred.
- Experience in facilitating public meetings and other public forums.
- Experience with social media, web, and video editing software.
- Exceptional interpersonal skills.
- Excellent public speaking/presentation and written communication skills.
- Ability to connect with others and forge strong relationships.
- Must be proficient in Microsoft Office Suite.
- Ability to maintain confidential information.
- Ability to perform several tasks concurrently, time management, and organizational/planning skills.
- Ability to support, network and motivate staff, volunteers, and community partners.
- Ability to organize and maintain detailed records; complete necessary paperwork and meet deadlines.
- Ability to lift up to 45 lbs.
WORK ENVIRONMENT & EQUIPMENT USED:
- This position requires extensive use of close vision to read correspondence and prepare outreach materials, reports, and other communications.
- This individual must also be able to be travel locally and hold a valid driver’s license to attend community meetings and transport information to various sites using a vehicle provided by Capital Region Water.
- Travel to CRW’s facilities and throughout the service area with regularity.
- Equipment used to include personal computer, printer, copier, fax machine, document scanner as well as other general office equipment.
- Additional equipment includes outreach supplies, signage, and water coolers.
- This position is required to provide the physical set-up and preparation for special events and activities. Many meetings and events require evening and weekend attendance.
- This position entails year-round indoor and outdoor activities at various events and tasks, including direct outreach. These events may occur indoors while other may occur outdoors.
- Ability/willingness to work evenings/weekends and after hours as needed. This may include response to unanticipated or emergency situations.
This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in this job description and other duties, as assigned, might be part of the job. This job description does not constitute an employment contract; the employment relationship between Capital Region Water and its non-BU employees is an at-will relationship.
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