Our Organization:

Come join a company that provides a superb opportunity to learn and advance within healthcare’s most fascinating area of growth! Arkos Health Company, our team delivers advanced, community-based health services to provide quality, patient-focused healthcare. Paired with an integrated system of care comprised of clinical and social services backed by a robust technology platform, our team strives to deliver on our mission to provide advanced, more accessible community-based health services that allow our clients to live healthier, more independent lives.

How you'll make a difference:

The Member Support Specialist will provide ongoing support and expertise throughout assessment and planning of individual members’ needs. This role is patient facing and similar to a community health worker. The overall goal of the position is to enhance the quality of patient management and to promote continuity of care and cost effectiveness through therapeutic interaction, supportive education, active listening, advocacy, collaboration with providers and community referral.

All Employees MUST be fully COVID-19 Vaccinated

Essential Duties and Responsibilities:

• Identify resources (internal & external) resources for health and community data
• Demonstrate ability to analyze data and information critically to integrate findings into clinical operations, processes, and programs
  
• Provide services such as: community referrals, supportive services, therapeutic interaction, crisis intervention, member advocacy in support of member and overall goal
• Maintain deep understanding of the Social Determinants of Health and how they influence health status in an effort, intervening as appropriate to help not only prevent decline but improve outcomes
• Assist patients with managing their basic health needs
• Conduct member outreach through home visits and welfare checks to assess member for program participation and establish lines of communication for ongoing engagement
• Provide active and passive, culturally sensitive education on key health topics and concerns to member-clients
• Assist patients with navigating the healthcare system to increase engagement and compliance, which would include assistance with appointment scheduling
• Creation of and participation in community events to increase awareness of our services
• Present formally and informally, key health education and information to the community, individuals and other professionals

Qualifications/Skills:

• Must have current BLS/CPR certification
  
• Must have proof of current TB test
• Current Hep B test- or waiver
• Current Flu shot- or waiver and mask
• Experience interacting with people with behavioral health issues
• Must have valid driver license and appropriate liability insurance
• Must be comfortable driving in the field up to 80% of the time and reporting to office when not actively scheduled in the field
• Community Health Worker Certification or previous experience preferred.
  
• Computer Skills: Proficient with Microsoft Office applications (Word, Excel, Outlook, and PowerPoint)

Benefits:

• Employer-paid Medical Insurance
• Employer Paid Dental Insurance
• Employer-paid Vision Insurance
• Employer-paid Short-term disability
• Employer-paid life insurance
• Employer matching 401(k)
• 15 days annual combined sick/PTO with 9 paid holidays

Must complete our Culture Index Survey. Take the assessment at https://portal.cultureindex.com/public/survey/general/bg3VS0H2kF. This is not a pass/fail test and does not measure intelligence.

Arkos Health EEO Statement:

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Arkos Health is a drug free workplace. All job applicants selected for employment are required to submit to a pre-employment drug test and background check.