Job description

Do you have experience providing customer service on commercial loans? Interested in a 4+ month full-time temporary role at a banking institution that has potential long-term career opportunity? Masis Professional Group is looking for a Commercial Loan Servicing Specialist for an outstanding client company located in Southington, CT, and position is fully onsite, not remote.

Salary: $28-$30 per hour (40 hour week)

Schedule: Monday through Friday, 8:30am to 5:00pm

Commercial Loan Servicing Specialist Responsibilities:

• Field calls received direct from Clients, the Contact Center, Financial Centers, and other Line of Business departments looking for assistance. – Call volumes can be high.
• Perform a wide variety of operational and customer service tasks.
• Research and resolve loan related issues which may include missing payments, disputed account history or transactions, document requests and general loan related questions.
• Ability to review loan documents and provide details of such to Clients and Colleagues.
• Perform accurate data input into a variety of loan servicing systems.
• Assist with large volume of mailings and year end items, such as Mortgage Tax Forms.
• Process Draft by Phone payment received via Contact Center.
• Ensure compliance with internal controls, credit policies, regulatory requirements, and ongoing risk management.
• Operate within a team environment as well as self-directed.
• Work with related residential and consumer loan issues

Commercial Loan Servicing Specialist Requirements:

• Previous Residential/Consumer loan servicing experience or loan document knowledge preferred.
• Customer Service and Call Experience Required.
• MSP/Black Knight Experience Preferred or related systems
• Excellent interpersonal skills -Must be able to professionally communicate effectively with Clients and Colleagues both verbally and written. Efficient grammar skills.
• Excellent organizational skills and attention to detail is critical as well as the ability to multi-task.
• Active listening skills, with the ability and drive to provide superior service.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers and decimals. Ability to use a basic calculator.
• Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service.

Job Types: Full-time, Temporary

Pay: $28.00 - $30.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

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