Job description
Do you have experience in Collections? Set your sights on a career at Heritage Auctions, headquartered in Dallas, Texas, with offices in New York, Chicago, Beverly Hills, London, Hong Kong, and other cities. For the past 47 years, Heritage Auctions has been the largest auction house founded in the U.S. and serves more than 40 different auction categories, including Coins, Sports, Comics, Historical, Jewelry, Fine & Decorative Art, Wine, and many more.
BENEFITS:
LOCATION:
South of Dallas/Fort Worth International Airport, NW corner of W. Airport Freeway (Hwy. 183) and Valley View Lane
SUMMARY:
Performs collection activities to achieve department and company goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
EDUCATION and/or EXPERIENCE:
SKILLS AND ABILITIES:
PHYSICAL AND MENTAL DEMANDS:
To perform this job successfully, the individual must withstand long periods of sitting, looking at a computer monitor, and phone handling for approximately 8-12 hours daily. Reasonable accommodations may enable individuals with disabilities to perform essential functions.
WORK ENVIRONMENT:
Heritage Auctions welcomes and encourages applications from women, minorities, veterans, mature workers, and persons with disabilities. EOE
BENEFITS:
- Medical, Dental, and Vision coverage
- Paid time off
- 401k savings plans
- Daily Pay: Access your pay when you need it!
LOCATION:
South of Dallas/Fort Worth International Airport, NW corner of W. Airport Freeway (Hwy. 183) and Valley View Lane
SUMMARY:
Performs collection activities to achieve department and company goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Manage all phone calls and payments in an accurate, timely, and courteous manner
- Recognizing each account may require different handling, and each client is unique.
- Meticulously document all phone calls into the client database system on each client account.
- Interfaces heavily with various departments to determine the best client approach.
- Must communicate & follow up effectively with internal departments regarding customer accounts on a timely basis.
- Accountable for reducing delinquency for assigned accounts
- Reconciles customer disputes as they pertain to payment of outstanding balances that are due
- Enlists the efforts of the Client Services Department and senior management when necessary to accelerate the collections process.
- Provide follow-up as necessary to ensure inquiries and concerns are resolved promptly
- Process payments, including documentation of all payment information into our client database system with great attention to detail
- Work extended hours and weekends at least twice a month (required)
- Performs other assigned tasks and duties necessary to support the Department.
EDUCATION and/or EXPERIENCE:
- Must have a high school diploma.
- 3-5 years of high-volume collection experience preferred.
- Basic accounting knowledge is required.
SKILLS AND ABILITIES:
- Must be able to multitask and adjust to new situations quickly; have excellent organizational and communication skills, both verbal and written; be highly detail-oriented and have a positive attitude; and be committed to providing excellent customer service.
PHYSICAL AND MENTAL DEMANDS:
To perform this job successfully, the individual must withstand long periods of sitting, looking at a computer monitor, and phone handling for approximately 8-12 hours daily. Reasonable accommodations may enable individuals with disabilities to perform essential functions.
WORK ENVIRONMENT:
- Individuals must be able to work independently in a fast-paced, team-focused environment with tight turnaround deadlines.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Heritage Auctions welcomes and encourages applications from women, minorities, veterans, mature workers, and persons with disabilities. EOE
smogtown13.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, smogtown13.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, smogtown13.com is the ideal place to find your next job.