About Gulf Winds

Gulf Winds Credit Union offers financial products and services that Move Members Forward. Since our founding in 1954, we have grown from a single branch at the Chemstrand Nylon Plant in Pensacola, Florida, to a regional institution with over $1 billion in assets and 80,000+ members across Florida, Alabama, and Georgia. Our team collaborates daily to guide members on their financial journey and provide a simple experience beyond expectations.

We're about more than banking.

We care for our team, members, and communities by investing in their success.

We believe your journey matters.

We guide members along life's moments and milestones.

We provide solutions, not obstacles.

Backed by our people, we leverage technology and financial resources to provide a great experience, simply.

We create opportunities for a better tomorrow.

Our strength provides the path to your dreams.

Working at Gulf Winds

Working at Gulf Winds is not just a job, it’s a career. We’re hiring collaborative, motivated people who want to love what they do. At Gulf Winds, we are forward-thinking and family oriented. We recognize and reward excellent member service and, most importantly, have fun while working hard. When you join the Gulf Winds team you can expect:

• Open and transparent communication with your leaders
• Consistent coaching and opportunities to improve performance
• Collaborative and team-focused environments
• Short and long-term professional development
• Opportunity to participate in cross-functional projects

Job Description

Pay Rate: Starting at $18.26 an hr.

Role:

To preserve the Credit Union's assets by controlling delinquent loan accounts, collecting delinquent loan payments and/or recovering collateral.

Essential Functions & Responsibilities:

Contacts delinquent accounts by phone, mail, and email; builds rapport with members; takes appropriate action to bring current.

Analyzes financial situation of delinquent borrowers; makes recommendations to repossess collateral when other arrangements to bring the loan current are unsuccessful; prepares repossession folders.

Performs loan recasts; researches accounts and provides overrides; verifies and processes deposits made to delinquent accounts.

Maintains accurate files and reports on all collections activity.

Informs management of trends in loan underwriting contributing to delinquent/charged-off loans.

Performs other job-related duties as assigned.

Performance Measurements:

Knowledge and Skills:

Experience: One to three years of similar or related experience.

Education: A high school education or GED.

Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills: Ability to read, write, comprehend, and speak English clearly.

Normally expected to work between 8:00 a.m. and 5:00 p.m. but may be required to work nights and/or weekends.

Must adhere to safety rules and regulations.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Gulf Winds is an Equal Opportunity Employer. Drug Free Workplace.