Job description
Collection Supervisor with Call Center experience
Location: Ft. Lauderdale area
Salary: $115k to $130k will depend on experience plus benefits and bonus
Location: Ft. Lauderdale area
Salary: $115k to $130k will depend on experience plus benefits and bonus
Job Responsibilities:
- Lead a group of approximately 10 Collection Specialists who will communicate with customers by telephone and written communication.
- Review team activity, identify trends, and assess team effectiveness in order to achieve departmental goals.
- Assist team members with escalated calls and daily operational duties.
- Monitor calls and review account activity of all the team members.
- Ensure internal policies and procedures and all governmental regulations are consistently applied and adhered to by team members.
- Assist management with employee development including training and mentoring, writing performance reviews counseling, and participating in corrective action meetings.
- Analyze, suggest, develop and implement procedural changes to improve efficiency and productivity.
- Document and resolve customer complaints.
- Manage team attendance and scheduled absences to ensure proper staffing levels are met.
- Receive incoming calls from existing customers and assist them with their needs.
- Review delinquent accounts for further action or guidance.
- Educate customers
- Make recommendations to assist the customer with various policies and procedures, including offering solutions.
- Verify and update customer information files as required.
Requirements and Qualifications:
- Results-driven organize, plan and achieve company financial goals
- Hands-on
- Strong interpersonal skills
- Exceptional time management and ability to problem solve under pressure
- Previous experience as collection manager in a call center environment
- Demonstrated ability to effectively negotiate and manage through conflict
- Show a high level of personal accountability and ownership for work performed
- Excellent verbal and written communication skills, along with active listening skills to achieve goals
- Outstanding interpersonal skills
- Strong analytical, organizational, and time management skills
- Driven and motivated by a fast-paced environment and have a willingness to learn and be challenged
- Strong PC skills, specifically Microsoft Office - strong
smogtown13.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, smogtown13.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, smogtown13.com is the ideal place to find your next job.