The Clinical Services Technician plays an important supporting role to the staff and patients of the Midland Health Department. They are expected to provide excellent customer service while performing tasks such as taking medical histories and preparing patients for examination. This position will be utilized based on their scope of practice and the scope of their abilities. This is a grant-funded position.

The allocation of funds is subject to modification, reduction, or cancellation by the action of the City of Midland or the grantor.

• Interview patients to obtain medical history.
• Assist in public health follow-up.
• Review records for completeness, accuracy, and compliance with regulations.
• Participate in cross-training opportunities to help other departments as needed.
• Educate patients regarding treatment methods as directed by Health Authority, his or her designee, and Registered Nurse.
• Maintain patient charts in the electronic medical record system, while ensuring accuracy of the patient record.
• Update patient records as required.
• Pull patient lab results from different partner labs and enter them into the medical chart.
• Send patient correspondence as required through the clinical procedure.
• Handle lab specimens, perform blood draws, schedule pick up for labs, and maintain the lab.
• Maintain clinical supplies through the proper procurement procedure.
• Assist in maintaining proper stock and inventory of medical supplies.
• Assist in quality improvement, auditing, safety, and compliance measures of the organization.
• Performs other duties as assigned by the Clinical Services Supervisor

• Employees will need the ability to lift a minimum of 25 lbs. or more independently as necessary. Vision abilities are required to read and verify patient information, read the information on medical records, and read the information on computer systems. Writing, speaking, and typing abilities are required to interview and triage the patient and then document information in paper and electronic medical charts. Ability to pull, push, lift, and manipulate equipment and files. Ability to transport self from location to location as necessary to perform assigned duties.
• This position includes routine duties that are prone to blood-borne pathogen exposure. These employees will receive personal protective equipment training, blood-borne pathogen standard training, and learn safety precautions.
• The noise level in the work environment is usually moderate, with typical office sounds.

Ability to interact with patients and operate office equipment for patients’ services.

Knowledge, Abilities, and Skills

• Ability to exhibit a professional, positive attitude and work ethic.
• Excellent interpersonal skills are required, and the ability to interact professionally with culturally diverse individuals during a time of crisis and distress.
• Excellent organizational, communication, and written documentation skills.
• Ability to show empathy to distressed individuals.
• Critical thinking and sound judgment are required.
• Ability to handle confidential information with discretion and professionalism.
• Must display good judgment and comfort in making independent decisions while understanding limitations and elevating as needed in the absence of information.
• Effectively manage multiple investigations and prioritize time effectively in a rapid pace environment.
• Effectively interpret guidance and adapt Center for Disease Control and Prevention (CDC), Texas Department of State Health Services guidance to various settings.

• Associate Degree or equivalent required. Education or work experience in health, health sciences, or public health preferred.
• A phlebotomy certificate is preferred.