Job description

Hospice of Anchorage

Job Title: Clinical Program Manager

Full- Time: 40 hours/week

FLSA Status: Exempt (salaried)

Summary:

The Clinical Program Manager provides clinical case management for Hospice of Anchorage (HOA) clients. The Clinical Program Manager leads and supervises members of the interdisciplinary hospice team and coordinates the development and implementation of a plan of care as desired by the client and family. The Clinical Program Manager completes bio-psycho-social assessments and is responsible for identifying and implementing appropriate social work and care coordination interventions, including but not limited to brief solution focused interventions and acquisition and/or connection to community resources. The Clinical Program Manager has responsibility for the Senior In-Home Grant (SIH) program administrative functions as well as case management for SIH clients and works in conjunction with the Operations Manager who has primary responsibility for SIH reporting requirements. The Clinical Program Manager is responsible for clinical volunteer placement (compassionate companions) and community-based and professional education, including the opportunity to provide clinical supervision for MSW students working towards licensure. The Clinical Program Manager is responsible for HOA clinical scope of service compliance in accordance with the State of Alaska’s Volunteer Hospice licensing regulations. HOA is seeking an innovative and proactive leader capable of taking the clinical arm of HOA into the future, by growing our community outreach programs and augmenting services available to our Anchorage community.

Reports To: Executive Director

Responsibilities:

Case Management, Hospice Education and Leadership of HOA Inter-Disciplinary Team:

- Leads and supervises the interdisciplinary team which provides clinical care to all In-Home clients and ensures that care plans, approved by the client/family are developed, revised and implemented in a timely manner.

• Works closely with interdisciplinary team to continually reassess patient needs and ensure that care provided continues to meet changing needs in order to maintain client in their home/community of choice.
• Leads bi-weekly IDT meetings.
• Supervises all direct services staff, including but not necessarily limited to the: Nurse Educators, Case Managers, and Volunteer Coordinator.
• Works in concert with ED to hire/terminate clinical employees and volunteer coordinator.

- Completes initial comprehensive bio-psycho-social assessments that include physical, emotional, financial, cognitive, and social needs of the client.

- Completes an individualized plan of care in collaboration with other clinical staff members, the client and their families, that includes home safety and fall prevention measures.

- Provides assistance to clients in gaining access to needed medical, social, educational, and other programs and services as needed.

• Provides education related to health maintenance, promotion, palliative care and end of life care by scheduling and visiting clients as their needs dictate.
• Provides appropriate support and education for time of death.
• Provides training and support for volunteers, other Hospice staff, and members of the community.

- Provides short-term crisis intervention and appropriate referrals.

- Assumes the active role of advocate for the client/family unit.

- Conducts ongoing reassessment of clients and families.

- Communicates with the Interdisciplinary Team and client medical team, as appropriate, regarding significant changes in the patient’s condition or need for changes in the plan of care to coordinate optimal care and use of resources for the client/family.

- Provides clinical leadership direction for Lifeways program.

- Coordinates with HOA subcontractors for allocation of client services as determined by plan of care.

- Provides continuous management of resources in accordance with SIH requirements.

Bereavement Program Management:

- Develops and implements HOA’s bereavement program in accordance with State of Alaska Volunteer Hospice regulations.

- Provides 13 months of bereavement support via phone and mail for deceased client’s families.

- Provides grief support for community members.

- Organizes and conducts community grief support events, as needed.

- Leads educational presentations for staff, volunteers, professionals, and community groups on grief and end of life topics.

- Conducts bereavement evaluations in accordance with Senior In-Home grant requirements.

Outreach:

- In conjunction with the Executive Director, promotes HOA outreach; develops and maintains good working relationships with a variety of partners, individuals, community agencies/organizations, and governmental agencies in order to promote interagency cooperation and to facilitate appropriate referrals.

Reporting:

- Serves as Primary Care Manager and Clinical Manager for the Senior In-Home Grant: Completes assessments, maintains accurate records, completes and submits timely reports, and follows all rules and regulations of that program.

• Prepares and maintains accurate client records of case management assessments, plans of care and care delivery.
• Observes, evaluates and reports complete information regarding psychosocial, spiritual, physical and other issues affecting the client and family to the interdisciplinary team.
• Documents all contacts with clients, family, caregivers and community agencies, completely, clearly and concisely in a timely manner.

- Provides the Board with periodic reports, via the ED, regarding the services provided and recommendations of changes to, or additions of, program services.

Compliance:

- In conjunction with the ED, ensures compliance by HOA to all local, state, and federal laws and standards including but not limited to: Department of Labor, OSHA, Alaska State law and regulations, hospice care standards and non-profit accounting standards.

- In conjunction with the ED, monitors and complies with the Board approved budget and cash flow realities.

- In conjunction with the ED, reviews all policies, procedures, and programs to ensure they are current and meet applicable standards, laws, and regulations.

- In conjunction with the ED, provides the Board with information necessary to facilitate Board decisions, including the needs of the community and HOA.

- Implements a quality control program that ensures effective and efficient delivery of all clinical programs; corrects identified problems and revises policy or procedure as needed.

- Ensures compliance with all clinical SAMS reporting requirements.

Miscellaneous:

- Attends and participates in staff meetings and other meetings as assigned and appropriate to include but not limited to: in-service programs, outreach events, development meetings and fundraising meetings.

- Informs Resource Center Program Manager of community needs in order for HOA to best supply our library and loan closet.

- Supports HOA fundraising and development efforts.

- Performs other duties as assigned.

Qualifications:

- Must hold current LCSW license in the state of Alaska; must have and maintain licensing and provide proof of license for employee file.

-Must have Master’s Degree in Social Work; must provide a copy of degree.- Must have the ability to provide regular clinical supervision of MSW students.

- Bachelor’s degree in social work, psychology, sociology, human resources or a closely-related field with a background in gerontology, long-term care, behavioral health, medical social services, care coordination or other direct social services preferred.

- Minimum one full-year paid work experience as LCSW providing direct social services and one year of paid experience as a supervisor of two or more staff (working in a human services field or setting) in a position with responsibility for planning, development, management or operation of programs and service delivery, fiscal management, needs assessment, program evaluation and similar tasks.

- Working knowledge of hospice and/or palliative care; knowledge of, and commitment to, the mission of Hospice of Anchorage and willingness to function as part of Hospice of Anchorage’s interdisciplinary team.

- Working knowledge of laws, rules, regulations and precedents governing volunteer hospice service and activities: the Individuals with Disabilities Education Act (IDEA), The Health Insurance Privacy and Portability Act (HIPPA) and the Americans with Disabilities Act (ADA) including terminology used.

- Knowledge of community resources for seniors, disability, chronic and acute medical care, housing, long-term care, and other local and national supportive services/resources including entitlement programs.

- Knowledge of medical, behavioral, habilitative and rehabilitative conditions and requirements of the HSB Waiver Services programs population.

- Ability to conduct comprehensive assessment of treatment needs for individuals experiencing physical, cognitive and/or intellectual disabilities.

- Must be able to pass background check and fingerprinting.

- Must maintain and provide proof of CPR and First Aid Training.

- Must provide own transportation to/from work including but not limited to patients’ residences, health fairs, and off site meetings. Must provide proof of current Alaska driver’s license and good driving record and a vehicle capable of safely driving in climate and conditions within the Anchorage Municipality. Must provide proof of current automobile liability insurance of 50,000/$100,000/$25,000.

- Must provide a current resume listing positions and employers, specifying month and years of experience in positions and the responsibilities and accomplishment of each position pertinent to, and demonstrating development of the distinguishing characteristics of this job.

- Must provide three references written within the past five years.

- Must have a current negative Tb test within the first two-weeks of employment with HOA and provide proof to the organization.

Knowledge, Skills, and Abilities:

- Excellent written and oral communication skills.

• Demonstrated ability to utilize phones and computers for written and oral communication, to include MS Office products and the ability to chart in electronic health record systems.

- Ability to work independently with self-direction, using good time management and organizational skills.

- Ability to successfully function as a part of an interdisciplinary team.

- Ability to supervise professional and support staff.

- Ongoing self-assessment and self-awareness of job knowledge and skills.

- Ability to establish and maintain ethical boundaries, while putting the client’s interests first.

- Ability to monitor personal and professional stress levels and take proactive steps to engage in personal and professional self-care.

- Understanding and alignment with hospice philosophy.

- Active listening skills: listen openly, calmly, and willingly without proselytizing or imposing any personal spiritual, social, and/or political beliefs and values.

- A positive approach to life and death: compassion, patience, flexibility, willingness to help.

Working Conditions:

- Communication with clients and families takes place both on the phone and throughout the Municipality of Anchorage in their homes, whether private residence, assisted living facility, nursing home, or hospital. Must be able to use stairs.

- Possible exposure to fumes, dust, blood and other bodily fluids, chemicals/cleaners, smoke, and household pets.

- Requires good health – involves moderate lifting, standing, sitting, and walking.

Job Type: Full-time

Pay: $65,000.00 - $85,000.00 per year

Benefits:

• Flexible schedule
• Life insurance
• Paid time off
• Parental leave
• Retirement plan

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Anchorage, AK 99508: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Licensed Clinical Social Worker (Required)

Work Location: In person

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