Job description

We are hiring for an experienced, team-oriented medical office manager to over see multiple locations. Travel will be required between locations.

You are:

• Comfortable with ambiguity and biased towards action
• Relentlessly resourceful
• Growth-oriented
• Mission-driven

What you'll do:

• Directly manage the operations and performance of the outpatient medical clinic, including but not limited to daily operations, revenue cycle, provider schedules and productivity, claims, and budget.
• Develop and lead a cross-functional team of medical assistants, patient concierges, medical records specialists, and others to deliver best-in-class care experiences for our patients and community, ensuring the team is achieving expected performance, and coaching/mentoring individuals as needed.
• Monitor the clinic's activities and outcomes against defined goals/KPIs, such as patient satisfaction, clinical and non-clinical staff satisfaction, clinic productivity, and profitability.
• Identify root causes of operational deficiencies and help implement the best tools, processes, and trainings to correct deficiencies and control costs, working with Site Administrators and other leaders to carry such learnings throughout the organization
• Build relationships within the community and support growth and marketing initiatives
• Collaborate with the Medical Director, Site, and central leadership team to improve provider satisfaction.
• Address and resolve patient-related issues.
• Report on progress, operational issues, and potential areas of future concern.
• Exude professional demeanor at all times and enforce the same with site teams.
• Ensure compliance with all applicable regulations and policies; respond appropriately and expeditiously to any emergencies or urgent issues as they arise.

Minimum qualifications:

• 3 years of relevant healthcare experience, including at least 2 years of management experience in a managed care environment.
• Demonstrated ability to adapt and effectively lead in a fast-paced environment, where change is common.
• Skilled operator who takes data-driven, process-oriented approach towards continuous improvement of clinic operations.
• Exceptional organizational skills and ability to manage multiple tasks with tight deadlines.

Preferred qualifications:

• Bachelor’s degree in Business Administration, Healthcare Administration, or a related field (4 additional years of experience may be substituted in lieu of degree).
• 4 years of healthcare management experience in a managed care environment.

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Yuba City, CA 95991: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Management: 1 year (Required)

Work Location: In person

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