Clinic Application Specialist- Information Services

Washington Regional Medical System (the “System”) is our region’s only locally governed, community-owned, not-for-profit healthcare system. The System includes a 425-bed acute care hospital known as Washington Regional Medical Center (the “Hospital”) which is located in Fayetteville, Arkansas. The Hospital is supported by the System- including primary, specialty and urgent care operations - that span across Northwest Arkansas into Harrison and Eureka Springs. Being heavily supported and invested in our community makes Washington Regional a unique employer, encouraging staff to give back to the community in which we live and work … and give back to each other.

Washington Regional Mission, Vision and Values prove to be a firm foundation and inspiration from which we fulfill our purpose.

Mission: Washington Regional is committed to improving the health of people in communities we serve through compassionate, high quality care, prevention and wellness education.

Vision: To be the leading healthcare system in Northwest Arkansas - the best place to receive care and the best place to give care.

Values: To treat others – patients and their families, visitors, physicians, and each other – as we would want to be treated.

Position Summary

The role of the Application Specialist reports to the Applications, Team Lead in partnership with the Applications Manager. This position is responsible for troubleshooting, maintenance, and testing of specific sections of the Electronic Medical Record System and associated solutions.

Essential Position Responsibilities

• Partner with business stakeholders, internal information services teams, and vendor partners to implement new technology and system features including troubleshooting and resolving defects and issues
• Participate in comprehensive regression analysis, integration, and acceptance testing of application functionality to ensure the highest level of quality and reliability possible

• Responsible for program and/or application design and ensuring functionality of application system
• Meet with staff and administrative team on a regular basis to remedy issues and improve quality and efficiency of patient care, as needed
• Interact and engage with vendor support sites and staff to support job function and maintain and build vital business relationships
• Partner directly with the application education team to provide updates on system functionality as well as educational opportunities found through troubleshooting system issues
• Ensure that programs and services meet accrediting standards for the Joint Commission, Quality, Promoting Interoperability, and other accrediting and governance programs
• Ensure the safeguarding of protected health information
• Maintain communication through various resources and tools
• Monitor help desk software for new tickets and update and provide resolution for existing tickets
• Assist incoming customer calls and initiates new tickets as needed.
• Participate in meetings, as needed
• Prepare and update project lists and timelines
• Perform proactive system monitoring for performance, response, and patches

Qualifications

• Education: High school diploma or GED, required. Clinical license, preferred.
• Licensure and Certifications: N/A
• Experience: Two years of applications support, preferred. Minimum of two years of Cerner experience in a clinical acute setting, required.

Work Environment: This position will spend 90% of time sitting while performing work in a standard office environment and 10% of time standing and/or walking while pushing, pulling, lifting, and/or carrying up to 50 lbs.