Job description

Position: Client Service Coordinator

Reports to: Director of Financial Opportunity Center

Status: Full-Time / Exempt

Hours: Maximum of 40 hours / week

Hours of Operations: Mon-Fri / 8am-5pm

Organizational Description. North Lawndale Employment Network is a comprehensive workforce development agency on Chicago’s West Side dedicated to advancing the economic outcomes of the community’s residents through innovative employment initiatives, including our social enterprises. In August 2021, North Lawndale Employment Network transitioned to a new campus which features a premier community café for residents and stakeholders.

Our Mission. To improve the earning potential of the North Lawndale community through innovative employment initiatives that lead to economic advancement and an improved quality of life for residents.

Opportunity. We are seeking a Client Service Coordinator to facilitate our intake process, while providing individualized support through the appropriate program services.

Responsibilities.

• Facilitate the NLEN intake process and help clients with the onboarding process
• Provides pre-enrollment screening and assessment of program applicants to determine their suitability for participation
• Administer pre-enrollment assessment (CASAS, Northstar, I-Pathways)
• Assist program team with enrollment process and graduation
• Communicate with potential participants to schedule intake interview or retest appointments
• Communicate with a wide variety of persons (NLEN staff, Clients, NLEN executives, visitors, interns, Sweet Beginnings staff and Sweet Beginning visitors). .
• Maintain/monitor sign-in procedures
• Assist staff and clients with copying materials and documents as requested.
• Input enrollment applications and client activities in the Data System.
• Provide program information to clients as well as maintain a client interest sheet
• Prepare and distribute correspondence
• Perform data entry utilizing MS Excel, and other custom databases
• Develops and maintains filing systems and ensures accuracy, confidentiality and consistency of filing systems, charts and records.
• Resolves routine problems and refers non-routine problems to appropriate channels.
• Assist in preparing for job fairs, exhibits, presentations and other special projects as needed
• Maintains a baseline knowledge of relevant program and service/training-related terminology.
• Track and manage correspondence and documents
• Adheres to professional standards as outlined by NLEN organizational plans/policies and program guidelines.
• Submits client support funding requests to Director, Economic Advancement & FOC for approval
• Submits approved client support funding requests to finance department, along with supporting documentation
• Maintains client support funding records
• Provides regular updates/data on client support funding
• All other duties as assigned

Qualifications

• High school diploma or general education degree (GED)
• 2+ years of Customer Service experience
• Strong interpersonal skills
• Strong written and communication skills
• Basic understanding of Microsoft Office Suite software applications (MS Word, Excel) preferred.
• Ability to multi-task
• Strong work ethic and willingness to learn
• Detail oriented
• Ability to work independently

NLEN Core Values

Neighborhood-focused employment initiatives are fundamental.

Successful programs are neighborhood-focused and community-driven so they meet the specific needs of individuals.

Quality of work matters.

People who work hard should not be poor. A full-time job must meet basic needs and offer conditions for engagement, advancement, and respect.

Economic mobility is essential to reducing poverty.

Family supporting wages and financial literacy are core to addressing economic insecurity, which disproportionally affects African American, Latino, and other families of color. Economic insecurity is not only impacting the poor; it has grown to threaten the middle class. Self-employment and entrepreneurship are critically important economic mobility strategies to generate income and boost household finances.

We must address the racial wealth gap and social inequality.

The United States’ history of racially charged public policy has created the modern racial wealth divide not just through the legacy of slavery and Jim Crow, but through the more recent race-based discrimination in hiring, housing subsidies, tax subsidies, and veteran benefits as well as other implicitly and explicitly racist public policies.

Everyone deserves human dignity and empowerment.

To uphold this belief, we do all of our work in a manner that values human dignity and eliminates shame, humiliation, and stigma by building on the strengths that help our participants and community survive loss and trauma and rebalance the power dynamic between participants and authority figures.

Please submit your resume to hr@nlen.org

Job Type: Full-time

Pay: $52,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

People with a criminal record are encouraged to apply

Ability to commute/relocate:

• Chicago, IL 60624: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Intake: 1 year (Preferred)

Work Location: In person

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