About Bonhams

Bonhams is a global auction house with an 18th century heritage poised for transformative change. Our global operations are based in London, Paris, New York, Los Angeles and Hong Kong where we sell in over 60 categories, including motor cars, paintings, jewellery, and entertainment memorabilia.

Our employees are passionate about their work and we pride ourselves on a bespoke approach that aims to make every client feel important. It is an exciting time for our business and our global leadership team of art world professionals are now ready to for a People focused team to help them develop their talent strategy, strengthen our people brand globally, build organizational capability and drive process improvement.

We are seeking outgoing and personable Client Service Administrator to join our team on a full-time basis, to provide an outstanding experience to our clients and visitors. The role will be based in our Marlborough location

Our ideal candidates are positive, quick problem-solvers who thrive in a busy and highly visible role, have a passion for the arts and delivering memorable and effective customer service.

In this role you will:

• Oversee the front desk of the Marlborough Gallery and ensure that the lobby area is always clean and tidy
• Ensure that our visitors and clients feel acknowledged, welcomed, and well informed, and are quickly connected to appropriate Bonhams department and staff members should they have any inquiries
• Stay informed and aware of the preview and auction schedule for each of our locations
• Service client queries by phone, team email inbox, and in person, quickly and accurately
• Maintain the appearance of our public areas and meeting rooms
• Assist with pre and post-sale administration by issuing paddles, before and during auction, taking and entering absentee bids, and processing internet bids and web related queries
• Manage client's accounts, updating internal systems with client details and ensuring appropriate ID is on file
• Engage in cashiering responsibilities: recording payments accurately, balancing sales, and handling cash when necessary
• Coordinate with the operations and shipping departments for collections
• Be flexible with your schedule, as this role provides support during special events, sale previews and offsite auctions
• Maintain a supply of current auction catalogues at the front counter
• Oversee the opening and closing of the lobby daily
• Support new hire and ongoing training initiatives
• Be available and interested in assisting with ad-hoc projects as they arise
  

Qualifications:

• Prior experience in a busy customer service environment is a must
• Excellent interpersonal and communication skills, demonstrate first class customer service skills and experience dealing with a diverse range of people
• Be a positive team player, able to maintain knowledge of departments, personnel, department experts, names and titles of senior management and executive officers, as well as branch locations
• Experience employing quick and appropriate problem-solving skills, able to remain calm and collected under pressure
• A genuine interest and general knowledge of art history and art market
• Have thorough knowledge of Microsoft/Outlook and database systems
• Foreign language(s) a plus
• Must be flexible to cover a fluid and growing sales schedule, inclusive of evenings and weekends
• Be available to start immediately