Client Relationship Manager-Retail Technology Solutions
Job description
Client Relationship Manager, Retail Technology Solutions
Location: Atlanta, GA (applicants must live in the Atlanta, GA area or be willing to relocate)
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Cognizant’s Retail, Consumer Goods, Travel and Hospitality business unit is one of Cognizant’s highest growth businesses and a critical part of Cognizant’s business strategy. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
About Cognizant’s Retail Solutions
The pace of change across retail is dramatic, with far more sales happening online. Cognizant research shows retailers with exceptionally strong revenue growth derive a higher percentage of sales from digital channels. The digital mandate is here and there is no time for delay.
https://www.cognizant.com/us/en/industries/retail-technology-solutions
Role Overview
Client Relationship Managers (CRM) are key contributors to commercial side of Cognizant IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, managing the day-to-day activities and P&L of these accounts. They proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements.
The CRM works with delivery teams to maximize backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience through delivery excellence. This role is a high visibility and challenging opportunity and requires high amount of commitment, business acumen, leadership qualities and motivated attitude to perform well.
Key Responsibilities
Build trusted relationships with client stakeholders
Understand the client environment, issues, and priorities
Work with clients to define their problems and co-create solutions
Drive RFPs / proactive bids with regards to renewals, extensions and expansion
Track industry trends relevant to client business, bring forth proactive ideas and solutions
Serve as the day-to-day point of contact for the clients
Spend 2-3 days per week on-site with the client (s) and be open to travel as needed.
Responsible for backlog growth including renewals and extensions of current engagements
Lead the onsite project teams and ensure they understand the client environment
CRM's shared measures of success are margin, revenue, client satisfaction, & employee retention. CRM role-specific measures are renewal win rates, revenue and margin.
Required Qualifications
Minimum 15 years of experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry.
Experience managing Client P&L of $15 + Million dollars including reporting and metric assessment for the account.
Experience supporting the full sales lifecycle of large, multi-tiered blended services solutions to Fortune 1000 clients.
Deep expertise in retail systems and processes.
Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environment
Must be detail oriented and able to manage and maintain all facets of complex assignments.
Demonstrable problem-solving abilities with the aptitude to identify strategic solutions to business problems with enterprise-wide implications
Demonstrate the flexibility to work among diverse corporate environments, industries and technical and non-technical audiences
BS Degree
Preferred Qualifications
MS or MBA degree preferred
Strong background in a project environment and application development.
Strong background in Data management and Data Strategy
#LI-JH2
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : May 06 2023
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
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