Job description

DrKumo is a leader in the field of remote patient monitoring, dedicated to improving the health and well-being of patients everywhere. With a focus on diversity, innovation, and creativity, DrKumo is committed to providing the best possible care to patients through the use of cutting-edge technology and a commitment to putting patients first. Whether it is through the development of new software, the implementation of new devices, or the provision of comprehensive care plans, DrKumo is at the forefront of patient care and is dedicated to improving the lives of those they serve.

What’s it like to work at DrKumo?

Working at DrKumo is an exciting and fulfilling experience as the company is at the forefront of remote patient monitoring technology. We are a dynamic, innovative, and supportive workplace where employees are encouraged to grow and contribute their unique skills and ideas. The company's focus on delivering the best possible care to patients through technology and continuous improvement makes working here a meaningful and purposeful endeavor. The team is close-knit and dedicated, making DrKumo a great place to work and make a difference in the lives of patients everywhere.

What’s in it for you?

At DrKumo, we recognize the importance of continuous learning and growth in the field of healthcare. Our employees will have access to ongoing training and development opportunities to further their careers and become expert healthcare providers. With a focus on teamwork and collaboration, you will have the chance to work alongside other multidisciplinary professionals and make a meaningful difference in the lives of those we serve. Additionally, the flexible working hours allow employees to balance their lives with their work at DrKumo.

Job Title: Clien/Patient Services

Company: DrKumo Inc.

Location: In person

Job Type: Full-time, Part-time

Overview: We are seeking a highly organized and compassionate individual to join our team as a Client/Patient Services professional. In this role, you will serve as a vital point of contact between our organization and our clients or patients. Your primary responsibility will be to ensure exceptional customer service and patient care, handling inquiries, scheduling appointments, and providing necessary information or assistance. The ideal candidate should possess excellent communication skills, be detail-oriented, and demonstrate a strong commitment to delivering exceptional client/patient experiences.

Responsibilities:

Client/Patient Communication:

• Serve as the primary point of contact for clients or patients, addressing inquiries, concerns, or requests via phone, email, or in-person interactions.
• Act as a liaison between clients/patients and internal departments, coordinating requests, resolving issues, and escalating matters when necessary.

Administrative Support:

• Maintain and update client/patient records and databases with accurate and relevant information.
• Prepare and process necessary documentation, forms, or reports as required.

Quality Assurance:

• Monitor client/patient feedback and satisfaction levels, proactively addressing concerns or issues.
• Collaborate with relevant teams to improve service delivery and enhance the overall client/patient experience.
• Implement and maintain quality assurance processes to ensure adherence to organizational standards.

Team Collaboration:

• Collaborate effectively with internal departments, including healthcare providers, administrative staff, and billing teams, to ensure seamless service delivery and patient care.
• Participate in team meetings, training sessions, and professional development activities to enhance knowledge and skills.

Requirements:

• High school diploma or equivalent; associate or bachelor's degree in a related field is preferred.
• Proven experience in a customer service or client-facing role, preferably in a healthcare or medical setting.
• Strong interpersonal and communication skills, with the ability to empathize and connect with clients/patients.
• Excellent organizational and multitasking abilities, with exceptional attention to detail.
• Proficiency in using computer systems, databases, and software applications.
• Knowledge of medical terminology and insurance processes is desirable.
• Ability to work effectively both independently and within a team environment.
• Demonstrated problem-solving skills and the ability to remain calm under pressure.
• Flexibility to adapt to changing priorities and work schedules, including evenings or weekends if required.

Compensation: $18-25/hr.

How to Apply:

Please submit your resume and a cover letter. In your cover letter, please explain why you are interested in Client/Patient Services at DrKumo and how this opportunity will help you achieve your career goals.

DrKumo is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, veteran status or any other protected status. At DrKumo, we celebrate diversity and value the unique perspectives and talents of our employees. We believe in fostering a creative and innovative environment where individuals are encouraged to think outside the box and bring new ideas to the table. Our people-oriented culture prioritizes the well-being and growth of our employees, and we work together to create a positive and supportive workplace culture. Above all, we prioritize the well-being and happiness of our employees and believe that a positive, supportive workplace leads to higher productivity and job satisfaction

Job Types: Full-time, Part-time

Pay: $18.00 - $25.00 per hour

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Buena Park, CA 90620: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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