Client Support is hiring for a Client Concierge position. The team is looking for a candidate with applicable business and process knowledge. You will be required to demonstrate a high level of quality in client service through the execution of accuracy, responsiveness, reliability, and professionalism on every interaction in a fast-paced environment.

To be successful in this role it will require excellent organizational, time management and multitasking skills, with the ability to identify and support issues and facilitate to completion. They must also possess excellent verbal and written communication including, speaking on member and client calls, and responding to issues and questions in writing. This position will serve as the operation point of contact for triaged escalated member issues. They will lead all research and follow up around member issues, including any follow up and response via email or phone. They will be required to attend account team and client calls to speak to any issues ongoing, or trends that have been identified. They are accountable for tracking issues through completion and maintaining logs for record keeping. They will be responsible for addressing the day-to-day needs of clients and participants and will need to be able to resolve client-initiated plan participant issues. The Client Concierge position is an extension of the Account Management Team and is vital within the organization as a liaison between our clients and participants.

Other key responsibilities can include providing plan benefit override support at client request, providing feedback to Customer Care management on servicing incidents and developing service trends as well as partnering with Account Management team to ensure maximum client satisfaction and issue trending.

Scheduled Hours for this position: Monday - Friday 8 AM - 4:30 PM CST (Occasional need for scheduled overtime, weekend and holidays as determined by business need -EX: “Welcome Season”.)

*****In-Office, Hybrid and Work From Home options available based off performance and business requirements after successful completion of the Training & QC process*****

Pay Range
The typical pay range for this role is:
Minimum: 18.50
Maximum: 34.60

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit

jobs.CVSHealth.com/benefits

Required Qualifications
1+ years of Customer Service Experience.
1+ years of Call Center Experience.
1+ years of Health Care Industry Experience.

Preferred Qualifications
Experience with PeopleSafe, RXClaim, SalesForce, Moxie and Microsoft Office programs of Excel, PowerPoint, Word and Outlook.

Experience with plan designs and Client programs.

Experience building partnerships and navigating through complex organizational structure/hierarchy.

Education
Required - Verifiable High School diploma or GED

Preferred - Completion of higher level of education including Associates/Bachelor’s Degree and/or Specialized Training Certification(s)

Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.