Clerk III Performs advanced clerical work in a Community Care Services Eligibility (CCSE) unit. • Provides secretarial support to the Unit Supervisor and staff. • Organize, compile and maintain personnel and administrative files. • Provides general information about CCSE program services. • Assists Unit Supervisor and/or Administrative Worker in the assignment of intakes to staff. • Maintains an Assignment Tracking log and provides appropriate prompting of staff. • Documents information manually and into multiple automated systems. • Verifies client information utilizing multiple automated systems. • Compiles data and prepares statistical reports, as well as ongoing program reports, by using automated systems. • Schedules meetings and maintains distribution lists. • Answers telephones, greets clients and distributes mail. • Retrieving and filing case folders and purging case folders. • Completes special assignments and/or reports. • Maintains confidentiality of all incoming and outgoing information to include legislative inquiries and personnel matters. • Understands and adheres to all HHSC and CCSE policies and procedures. • Provides outstanding customer service in person, over the telephone and via e-mail. • Maintains a positive and productive attitude while working in a fast-paced call center environment. •Reviews and maintains referrals in the LTSS Portal. • Other duties may include providing reception coverage

Essential Job Functions:
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. Be familiar with and follow all HHS policies and procedures relating to job performance and work rules. • Provides secretarial support to the Unit Supervisor and staff in Region 7. • Documents information manually and into multiple automated systems. • Answers telephones and distributes mail. • Maintains an Assignment Tracking log and provides appropriate prompting of staff. • Schedules meetings and maintains distribution lists. • Organize, compile and maintain personnel and administrative files. • Completes special assignments and/or reports.

Knowledge Skills Abilities:
• Knowledge of office practices and administrative procedures. • Skill in the use of standard office equipment. • Skill in the use of automated software (i.e; Microsoft Office Suite, SharePoint, etc). • Ability to understand and implement administrative procedures, interpret rules, regulations, and policies. • Possesses the ability to organize and prioritize assignments to meet established time frames and deadlines. • Ability to establish and maintain effective work relationships with others. • Experience in tracking assignments of other staff using automated systems. • Ability to communicate effectively (verbally and in writing) with a varied audience. • Ability to answer telephone, refer callers to the appropriate staff or other community agencies, take messages for staff, and answers basic questions. • Ability to assign and monitor the work of others to ensure appropriate and timely response to inquiries, complaints, projects and assignments. • Ability to maintain a positive and productive attitude while working in a fast paced environment.

Registration or Licensure Requirements:
NA

Initial Selection Criteria:
Applicant must have a minimum of 2 years clerical experience.
Experience in HHSC – Community Care Services Eligibility programs preferred.
Employment application must demonstrate the ability to communicate effectively in writing.
Must have experience handling phone calls from the public and providing information and referrals to callers.
Experience in organizing workloads and setting priorities.
Must have experience using a personal computer for inquiry and data entry.
Experience with various types of computer equipment and software, including Excel, Outlook, Word. Must have work experience handling mail and other documents.
Must have experience using fax machines, printers, multi-line telephone systems, and other office equipment.
Preferred experience handling a high volume of assignments in a short period of time. • Preferred work experience to indicate a general understanding of the knowledge, skills, and abilities needed to perform duties.

Additional Information:

MOS Code:
Note: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to: 42A, YN, 0111, 3A1X1. All active duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information see the Texas State Auditor’s Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx

Top 10 Tips for Success when Applying to Jobs at HHSC and DSHS

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.