Job description
Kick start your career with RAC Insurance! We are seeking passionate, customer service professionals for a number of permanent fulltime roles!
- Generous benefits including product discounts, free roadside assistance and more
- Local West Perth office and work from home
- Competitive salary and career development opportunities
Our vibrant contact centre is based in the hub of RAC in West Perth. Your role as a Customer Service / Claims Specialist is to provide outstanding service to our members during their time of need. The next intake commences on Monday 3rd July 2023.
Location: West Perth offices & work from home
Working hours: 37.5 hours per week
Flexible shifts: Seven day roster – between the hours of 7.00am - 8.30pm Mon-Fri and 8.30am-5.00pm Sat-Sun
Training: You’ll be set up for success with 8 weeks of in-depth structured training Mon-Fri, and then move into a rotational shift pattern
Team: Working for an Insurance market leader you will be working with collaborative, supportive and likeminded individuals, with leaders who focus on your career development
The role:
- Ensure members receive excellent customer service in every interaction
- Provide empathy to members in difficult situations
- Receive inbound claims calls
- Process and handle claims/enquiries
- Process data and complete various admin tasks
- Use multiple computer systems simultaneously
- Contribute to business improvements via our continuous improvement and innovation channels
About you:
- Genuine passion for customer service
- Excellent communication skills
- Strong attention to detail
- Display empathy and resilience during difficult conversations
- Strong computer literacy and ability to use many applications at once whilst having conversations
- Embrace and participate positively in change
- Commitment to putting members at the centre of everything you do
- Prior experience in Insurance or contact centre environment is not required
- Must be able to work across a seven-day roster. Monday to Friday 7:00am – 8:30pm and Saturday and Sunday 8:30am – 5:00pm
What we can offer you:
- A workplace culture where our people feel valued, respected and empowered
- Work in flexible ways that meet work/life commitments and support wellbeing
- Be part of a purpose led organisation that gives back to the WA community
- An environment that values ongoing career development
- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
- Opportunities for community engagement and corporate volunteering
If you are shortlisted, you may be invited to complete an online automated video interview as part of our screening process.
Applications Close COB Friday 19th May
Please note:
We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.
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