Job description

As a City Information Agent at Louisville Tourism, you will have the opportunity to provide city concierge services to visitors and convention attendees onsite at events and through a call center. Both locations will require a general knowledge and passion for the city, strong interpersonal skills, and a positive and friendly attitude. This position is the first impression for a visitor planning their experience in Louisville.

PRIMARY DUTIES AND RESPONSIBILITIES:

Call Center

• Answer telephone calls for information regarding convention housing, event and general city experiences
• Process new hotel reservations, cancellations, changes, rooming lists and general inquiries for convention hotel reservations via the online Meetingmax hotel reservation system.
• Provide visitor information regarding where to stay, restaurants, attractions, neighborhoods, transportation and more.
• Provide assistance with booking hotel reservations for leisure purposes through the online aRes reservation system.
• Respond to questions and general inquiries via email
• Open and sort mail and faxes received and distribute appropriately;
• Assist with special projects as time allows to include data entry, mass mailings, gift wrapping and more
• Call hotels to check hotel availability:
• Assist with telemarketing to potential attendee lists to assist in attendance building for incoming conventions and events.

Onsite

• Interact with and provide personal assistance to meeting, convention and event attendees and spectators with city information onsite at events.
• Areas of assistance could include: restaurant reservations, attraction information, location services and transportation guidance.
• Organize and manage brochures, flyers and other printed materials in the city information booth.
• Other duties as assigned.

QUALIFICATIONS:

• Microsoft Office and general computer skills
• Customer service experience is preferred
• Knowledge of the Louisville area and passion for the city
• Superior oral and interpersonal communication skills
• Schedule flexibility. Ability to work weekends, early mornings and evenings when required
• Ability to work alone or with a partner onsite at events
• Ability to multi-task in fast paced and diverse work environment

Physical Requirements:

• Standing for extended periods at trade shows or events when assigned
• Walking to and from work location onsite at events
• Ability to lift up to 20 pounds

Shift Schedule:

• This position could range from 1-4 days a week and anywhere between 10-20 hours per week and may require some nights and weekends.

Customer Relations, Tourism, Guest Services, CSR, Ambassador, Louisville, Hotels, Events, Customer Service, Concierge Services

Job Type: Part-time

Pay: From $14.00 per hour

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Application Question(s):

• This position is part-time working from 1-4 days a week and anywhere between 10-20 hours per week with some nights and weekends required. If hired, are you available to work this type of schedule?

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

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