THE MEDICAL HEART OF MARYLAND

Treating over 330,000 patients every year, the University of Maryland Medical Center is at the vital core of Maryland's health care system and community. We're known for our prestigious expertise in innovative research and education, along with the talented staff and advanced centers that make it all possible. The R Adams Cowley Shock Trauma Center, the world's first center dedicated to trauma, treats more than 7,500 critically injured patients a year with an incredible 97 percent survival rate. We also have one of the nation's largest kidney and pancreas transplant programs at The Joseph and Corinne Schwartz Division of Transplantation, home to Maryland's first steroid-free protocol and pancreas/kidney transplant. From our National Cancer Institute-designated UM Marlene and Stewart Greenebaum Cancer Center to The University of Maryland's Children's Hospital, one of the largest pediatric centers in the state, we are dedicated to saving and transforming lives.

Shift Schedule: Monday - Friday 8:30AM - 5:00PM

Principal Duties:
Clinical
1. Prepares patients for testing, treatment and procedures that the doctor may perform.
2. Performs wound dressings and/or changes
3. Removes sutures/stapes
4. Collects specimens and performs veniputure
5. Performs EKGs, visual acuity and hearing screenings
6. Performs ear lavage
7. Instructs patients on how to administer meter dosed inhalers
8. Administers nebulizer treatments
9. Administers oxygen to patients as instructed by provider
10. Collects historical health information from patients (to include pediatrics). 2 PRIMARY RESPONSIBILITIES
11. Completes reports for abnormal test (STDs) and sends them to the local health department
12. Administers vaccinations, contraceptives, and other medications (subcutaneous and IM) as ordered by provider.
13. Performs and records vital signs to include height and weight, blood pressure, respiratory rate, pain scale, BMI and head circumference for infants.
14. Cleans medical instruments and packs them for sterilization
15. Cleans medical equipment to include (blood pressure cuffs, thermometers, EKG machines, exam table/chair and stir ups).
16. Stocks exam rooms with supplies and assist with managing inventory.
17. Follow-up abnormal findings over the phone at the request of the providers.
18. Performs routine tests Point of Care test such as pregnancy tests, spirometry, glucose checks, and PT/INR.
19. Works directly with the providers as assigned.
20. Documents demographical and/or medical information into the electronic medical record and/or medical record with an ability to retrieve specific data accordingly.
21. Follows up on referrals and labs in the assigned providers clinical work box within the EMR.
22. Apply principles of aseptic technique and infection control.
23. Comply with quality assurance practices.
24. Performs inventory of supplies and equipment and removes expired supplies.
25. Performs routine maintenance of administrative and clinical equipment.
26. Practice within legal and ethical boundaries.
27. Complies with established risk management and safety regulations.
28. Floats to other areas to include pediatrics and specialty practices as requested.

Administrative
1. Schedules, coordinate, and monitor appointments where necessary to include conducting follow-up telephone calls.
2. Comprehends and adheres to managed care policies and procedures.
3. Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries. 3 PRIMARY RESPONSIBILITIES
4. Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider/clinical staff of service delays.
5. Comforts patients by anticipating patients' anxieties; and answering patients' questions
6. Maintains patient accounts by updating most recent hospitalization, surgeries and ER or Urgent Care visit.
7. Enters other providers into EMR (Care team sections)
8. Utilizes electronic technology to receive, organize, prioritize and transmit information per department/facility guidelines.
9. Manages provider’s clinical staff box and communicates patient messages via the EMR.
10. Enter ticklers and contacts patients to schedule appointment for patients identified as having a gap in care to increase population health and quality initiatives.

General
1. Maintains professionalism while conducting department/facility business.
2. Prioritize and performs multiple tasks.
3. Recognize and respect cultural diversity.
4. Utilizes medical terminology appropriately.

Customer Service:
1. Greets customers in courteous, friendly, respectful and professional manner at all times, in

POSITION REQUIREMENTS:

Licensure/Certification/Registration Required: Must be certified to practice as a Medical Assistant in the State of Maryland. Registered Medical Assistant with the American Medical Technologist (RNA) or The American Registry of Medical Assistants.

PREFERRED:

Life Support Certification: (Check all that apply) Basic Life Support – Health Care Provider (BLS-HCP) Advanced Cardiac Life Support (ACLS) Pediatric Advanced Life Support (PALS) Neonatal Resuscitation Program (NRP) Education/Knowledge (see attached explanation sheet)

EDUCATION:

Completed Course Work/Program: High School and Medical Assistant Program completion

Applicable Experience Experience (years): Three years of experience as a Certified Medical Assistant including one year in support of a specialized practice and Phlebotomy and EMR experience.

All your information will be kept confidential according to EEO guidelines.