Job description

This position is responsible for supervising the day-to-day plasma center operations and staff to ensure efficient plasma collection. Responsible for achieving donor center production goals, monitoring donor retention, and operational compliance.

RESPONSIBILITIES

· Responsible for all aspects of the donor center in the absence of the Assistant Manager and/or Director of Center Operations

· Ensures compliance with all federal, state, local, and company-specific rules, regulations, and practices related to the quality and safety of products, donors, and employee

· Provide clear instructions, conduct meetings, and communicate performance expectations

· Participate in all personnel functions including hiring, assignment and direction of work, development, training, disciplinary actions including termination, and the maintenance of all personnel records

· Develop and implement active donor recruitment advertising campaigns to improve production levels

· Manage and develop talent within the donor center. Participates in the selection process of new staff for the donor center

· Work collaboratively with staff, peers, and management to achieve business goals. Communicate continuously and resolves conflicts proactively

· Participate with management in providing timely feedback on performance and initiates disciplinary action when necessary

· Learn and maintain thorough familiarity and compliance with all state and federal regulations, Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP), and internal Company Procedures

· Thorough knowledge of applicable Company and departmental policies, and regulated procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future

· Maintain a positive and professional demeanor during all interactions with donors, fellow employees, and vendors

· Regular attendance and arriving on time to all scheduled shifts and mandatory meetings

· Maintain confidentiality of personnel, donor, and center information

· Will be cross-trained in all technical areas and other functions to meet the needs of the business.

· Actively participates in root cause analysis, deviation management, and process improvement.

· Performs donor counseling and reports to local and state agencies as applicable.

· Initiate and assist in donor investigations regarding Post Donation Information

· Assist with the annual re-certification process for non-trainers

· Other duties as assigned

QUALIFICATION

· Responsible for all aspects of the donor center in the absence of the Assistant Manager and/or Director of Center Operations

· Ensures compliance with all federal, state, local, and company-specific rules, regulations, and practices related to the quality and safety of products, donors, and employee

· Provide clear instructions, conduct meetings, and communicate performance expectations

· Participate in all personnel functions including hiring, assignment and direction of work, development, training, disciplinary actions including termination, and the maintenance of all personnel records

· Develop and implement active donor recruitment advertising campaigns to improve production levels

· Manage and develop talent within the donor center. Participates in the selection process of new staff for the donor center

· Work collaboratively with staff, peers, and management to achieve business goals. Communicate continuously and resolves conflicts proactively

· Participate with management in providing timely feedback on performance and initiates disciplinary action when necessary

· Learn and maintain thorough familiarity and compliance with all state and federal regulations, Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP), and internal Company Procedures

· Thorough knowledge of applicable Company and departmental policies, and regulated procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future

· Maintain a positive and professional demeanor during all interactions with donors, fellow employees, and vendors

· Regular attendance and arriving on time to all scheduled shifts and mandatory meetings

· Maintain confidentiality of personnel, donor, and center information

· Will be cross-trained in all technical areas and other functions to meet the needs of the business.

· Actively participates in root cause analysis, deviation management, and process improvement.

· Performs donor counseling and reports to local and state agencies as applicable.

· Initiate and assist in donor investigations regarding Post Donation Information

· Assist with the annual re-certification process for non-trainers

· Other duties as assigned

Job Type: Full-time

Pay: $1.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• High Point, NC 27260: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Sales: 1 year (Preferred)

Work Location: In person

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