Job description

The Catering and Premium Services Lead Worker is responsible for the oversight or delegation of responsibilities within catering and/or other premium services operations. Essential functions and responsibilities of the position may vary by location based on client requirements and business needs.

Essential Functions:

• Schedules and assigns daily work assignments within a premium services operation
• Oversees the completion of tasks within a catering, restaurant, or suites environment
• Trains and guides staff on job duties, proper food safety and sanitation, customer service, etc.
• Sets up work areas according to guest/client requests, banquet event orders, standards, etc.
• Ensures service areas are maintained including replenishment of product, cleanliness, etc.
• Provides excellent customer service, anticipating guests’ needs
• Maintains a positive attitude towards guests, customers, clients, co-workers, etc.
• Adheres to safety policies and procedures including proper food safety and sanitation
• Ensures security of company assets
• Other duties and tasks as assigned by manager

Qualifications

• Previous experience as a supervisor in a related role preferred
• Previous experience as a server or in a food service role required
• Demonstrates excellent customer service skills
• Demonstrates excellent communication and interpersonal skills, both written and verbal
• Requires ability to work independently with limited supervision
• Working knowledge of food safety principles and procedures
• Must be able to obtain a food safety certification
• Requires constant standing and walking
• Requires frequent lifting of up to 25 lbs.
• Requires occasional lifting of up to 50 lbs.
• Must be available to work flexible hours including evenings and weekends

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