Job description
Job #
039728
Department Code
40112-1132
Department
Student Experience
Job Title
Case Manager
Location
Syracuse, NY
Pay Range
Commensurate with experience
Staff Level
S4
FLSA Status
Exempt
Hours
Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
Hours may vary based on operational needs.
Job Type
Full-time
Campus
Syracuse, NY
Unionized Position Code
Not Applicable
Job Description
Student Outreach and Support non-clinical case manager supports Syracuse University students and their families to manage crises, life traumas, and other concerns or barriers that impede success.
This is a specialized position which blends collaboration and consultation with colleagues in the schools/colleges, health care providers both on and off campus, Title IX investigations/criminal investigations, as well as other support resources with functions of non-clinical student consultation, program coordination of student referrals, systems development for reporting and maintenance of student cases, and leadership in addressing factors which contribute to student attrition and improve student success.
The case manager will work to address the needs of students navigating distress in such areas as sexual assault, relationship violence, psychological health, physical health, crime victimization, economic concerns, and social adjustment through a variety of interventions, referrals, and follow-up services. Additional information will be provided when more space is available.
Qualifications
- Masters degree in Social Work, Counseling, or Higher Education Counseling with 3-5 plus years experience, preferably in a higher education setting.
- Prior work experience in higher education case management preferred.
Job Specific Qualifications
- Serve as a case manager addressing the needs of students in distress. Assess the holistic needs of students to facilitate supports beyond immediate crisis. This includes but is not limited to mental health issues, physical health issues, basic needs, victimization, Title IX issues and processes, disciplinary process, bias/hate related issues, life traumas, and any other barriers that may impede a student’s success.
- Develop and maintain relationships with local treatment providers, hospitals, victim advocate resources, and law enforcement agencies as appropriate to supporting students.
- In the absence of the Student Outreach and Support leadership team, provide support as instructed by the Student Experience Senior Leadership in responding to campus crises. This may include being present on campus on nights or weekends as needed.
Responsibilities
- Manage and deliver office processes including but not limited to records management, leaves of absence, readmission, absence notification, and Title IX procedural guidance.
- Assist in the development and implementation of departmental policies and procedures including but not limited to outreach and education, the procedural advising process, campus wellness initiatives, departmental publications, and web content. Knowledge of federal and state laws applicable to position including but not limited to FERPA, Title II, Title IX
- Establish and foster relationships with campus partners within Student Experience and across the University community, including home school/colleges, to establish ongoing collaborations for the early identification and intervention with at risk students or students in distress.
- Demonstrated cultural competence and inclusiveness in working with populations of diverse cultures and identities in addressing issues of diversity, health, and social justice.
- Demonstrated knowledge of conflict mediation and crisis de-escalation.
- Excellent interpersonal, oral, and written communication skills.
- Proven excellence in time management and ability to multitask.
- Ability to think critically and solve problems, as well as handle a large case load of students.
- Good judgment and ability to handle confidential and sensitive information with discretion.
- Other duties as assigned.
Physical Requirements
Not Applicable
Tools/Equipment
Not Applicable
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu.
About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.
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