Job description

We are looking for a full-time Care Team Patient Services Representative to join our Health Care Center in Gorham, Maine.

Starting pay range is $17.12-$22.15 per hour; offer amount will be based upon internal equity and years of experience.

Benefits:

• Health, Dental, and Vision Insurance
• Earned Time (begins accruing on first day of employment!)
• Paid Volunteer Time Off
• 12 paid holidays
• Tuition reimbursement
• Employee Referral Program bonus
• Paid Parental Leave
• Pet Insurance
• Employee Assistance Program
• Onsite gym in Portland, annual gym reimbursement for other locations
• Annual bonus based on organizational goals
• Dave Ramsey’s Smart Dollar Financial Wellness Program
• Foodsmart Nutrition Wellness Program

Schedule information:

• Full Time 40 hours per week
• 4 day schedule: 7-530pm (with one evening weekly until 730pm). Until 6pm for now. Come in a little bit later on that day. OR
• 5 day schedule: either 8-430pm or 830-5 M-F (with one evening shift weekly until 730)
• There is also a Saturday rotation, too. 830-3pm 3 shifts in a 4 month period

Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community. Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day. Join us and find out for yourself why Martin's Point has been certified as a "Great Place to Work" since 2015.

Please note that all Martin's Point Health Care employees must be fully vaccinated against COVID-19 as a condition of employment.

Job Description

The Care Team Patient Services Representative works collaboratively with all members of the care team providing world class service to both the patients and staff of Martin’s Point.

• Answers all Care Team Phone Calls within established quality metrics.
• Supports various other Care Teams by answering their phones (as necessary) to meet quality standards.
• Responsible for Queue Management, including phone messaging, appointment cancellations and rescheduling.
• Screens, provides information on and directs calls to appropriate department or staff to expedite patient care.
• Supports and facilitates communications related to labs, scripts, messaging, etc.
• Performs Telephone Triage per established protocols.
• Assists with patient service related administrative tasks to ensure patient requests are met.

As a MPHC Care Team Patient Services Representative, you will:

• Handle all PSR Desktop Management activities Schedule, reschedule, and cancel patient appointments
• Conduct check-in and check-out activities as appropriate
• Provide phone support to internal and external customers within established quality metrics
• Coordinate New Patient Management (distribute packets, maintain records, initial screenings, etc.)
• Respond to patient requests via incoming phone call, portal, or written request
• Collect copays and outstanding balances
• Complete barcoding/faxing documents to Athena (document management), ensuring timely and accurate document classification and filing of documents in patient’s health record
• Participates in daily huddles and regular team meetings to improve workflows and contribute to improving patient population outcomes

Education/Experience:

• High School diploma or equivalent 3+ years of experience working in an administrative and/or customer service-oriented environment
• Experience in a medical environment with patient registration, billing, insurance processing or appointment scheduling preferred

We are an equal opportunity/affirmative action employer.

Job Type: Full-time

Pay: $17.12 - $22.15 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift

COVID-19 considerations:
Please note that all Martin's Point Health Care employees must be fully vaccinated against COVID-19 as a condition of employment.

Ability to commute/relocate:

• Gorham, ME 04038: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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