Job description
Job Description:
Agency Overview
Program Description
Felton Institute’s Early Psychosis award winning program (re)MIND® (formerly PREP) was originally developed in partnership with the University of California San Francisco (UCSF). Felton’s (re)MIND® is an early psychosis coordinated specialty care model for early detection and treatment of schizophrenia spectrum disorders. (re)MIND® core evidence-based practices include Cognitive Behavioral Therapy for Psychosis (CBTp), Strength‐Based Care Management, Multi‐family Group Therapy, Peer Support, Algorithm-Based Medication Management and Individual Placement and Support (IPS) model of supported education and employment. Funded through partnerships with county behavioral health departments, the Felton Early Psychosis Division operates outpatient coordinated specialty care for early psychosis programs in San Francisco, Alameda, San Mateo, Monterey, and Marin, and offers excellent training and workforce development.
Overview of Position
The Care Manager works as part of a multidisciplinary team and is responsible for coordinating client care within the team and with community partners. This includes implementing treatment plans collaboratively with clients and team members and providing therapeutic interventions that target psychosis, mood, and additional issues that may impact recovery (such as trauma, substance use, interpersonal problems, and environmental stressors, etc.). The Care Manager is expected to provide services to clients in both the office and in the community (homes, schools, libraries, etc.). The Care Manager reports directly to the (re)MIND® Program Manager.
Specific Duties and Responsibilities (Essential Functions)
Additional Information:
SEND RESUMES TO: "jobs@felton.org"
Care Manager
Early Psychosis-(re)MIND® Marin County
Agency Overview
Founded in 1889, the Felton Institute (formerly Family Service Agency of San Francisco) has a history of innovation in services for vulnerable children, families, and adults. Felton’s mission is to respond to human needs with cutting edge social services and treatment that combine the best social science research with cultural sensitivity, a deep respect for the consumer, and a commitment to social justice. With over 46 programs in 15 languages at sites throughout the San Francisco Bay Area and surrounding counties, our comprehensive array of services reaches across all racial, ethnic, cultural, and linguistic lines. Felton offers a dynamic, challenging, and supportive work environment where staff is encouraged to increase their skills and enter new domains.
Program Description
Felton Institute’s Early Psychosis award winning program (re)MIND® (formerly PREP) was originally developed in partnership with the University of California San Francisco (UCSF). Felton’s (re)MIND® is an early psychosis coordinated specialty care model for early detection and treatment of schizophrenia spectrum disorders. (re)MIND® core evidence-based practices include Cognitive Behavioral Therapy for Psychosis (CBTp), Strength‐Based Care Management, Multi‐family Group Therapy, Peer Support, Algorithm-Based Medication Management and Individual Placement and Support (IPS) model of supported education and employment. Funded through partnerships with county behavioral health departments, the Felton Early Psychosis Division operates outpatient coordinated specialty care for early psychosis programs in San Francisco, Alameda, San Mateo, Monterey, and Marin, and offers excellent training and workforce development.
Overview of Position
The Care Manager works as part of a multidisciplinary team and is responsible for coordinating client care within the team and with community partners. This includes implementing treatment plans collaboratively with clients and team members and providing therapeutic interventions that target psychosis, mood, and additional issues that may impact recovery (such as trauma, substance use, interpersonal problems, and environmental stressors, etc.). The Care Manager is expected to provide services to clients in both the office and in the community (homes, schools, libraries, etc.). The Care Manager reports directly to the (re)MIND® Program Manager.
Specific Duties and Responsibilities (Essential Functions)
- Provide case management, lead groups focused on skill-building, crisis intervention, and harm-reduction support for clients struggling with early stages of psychosis, aged 14 to 30.
- Provide direct support to assist participants with challenges in the areas of independent living skills, wellness, housing, personal goals, socialization, and connection to their community.
- Assist clients to identify employment/education goals, strengths, barriers, and steps towards goals.
- Help clients build employment and education skills including focus, motivation, follow through, resumes and applications, communication, engagement, interviewing, etc.
- Support clients in advocating for their needs and potentially interface with client’s employer/school staff to facilitate client’s success. Provide resources and information to employer/school staff as appropriate and with support of clinicians.
- Connect to long term supports for employment and education resources and supports.
- Assist clients in increasing independence by navigating public transportation to school or work.
- Work collaboratively with clinical staff, community providers and social service agencies to help maintain stability, promote recovery and/or mental and health care supports.
- Utilize Motivational Interviewing, Cognitive Behavioral Therapy skills, and other evidence-based and evidence-informed practices suitable for diverse TAY participants.
- Support participants with accessing appropriate community-based resources, including accompanying participants to appointments and following up with community-based organizations to advocate and record participant outcomes.
- Actively participate in outreach events, conferences, open houses, etc., and provide information about (re)MIND® to other mental health providers and general public as needed.
- Meet required number of direct client contact hours per week and document all client contacts in compliance with mandated quality assurance standards.
- Participate actively in supervision, coaching, data collection and reporting, staff meetings, intake and discharge activities, case conferences and all agency meetings and trainings as assigned by Program Manager.
- Develop and maintain appropriate relationships and boundaries with participants.
- Carry a caseload of assigned program participants.
- Adheres to laws regarding confidentiality and reporting requirements and maintains necessary compliance documentation.
- Availability to work some evenings and/or weekends with advance notice.
- Other duties as required.
Qualifications
- Bachelor’s degree in Social Work, Counseling Psychology, or a closely related field and one year of experience in a mental health, social services or a community services organization.
- Bachelor’s degree may be substituted with AA degree in related field + 3 years’ experience, or 5+ years’ experience working with TAY populations.
- Personal or family experience of overcoming mental health challenges highly desirable.
- Demonstrated proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and ability to type 45 words/minute.
- Valid California Drivers’ License with a clean driving record.
Competencies:
- Knowledge of Marin County Behavioral Health, community resources, and TAY population preferred.A
- Ability to establish trusting, hopeful relationships with clients and their families.
- Experience implementing evidence-based practices to fidelity.
- Ability to interact with and respect differences of opinion, beliefs, culture, appearances and ways of life.
- Good negotiation and problem-solving skills.
- Excellent communication (written and verbal) and interpersonal skills.
- Adaptable, open to change, and able to tolerate ambiguity.
- Strong organizational skills, attention to detail, ability to prioritize tasks, and manage time effectively.
- Demonstrated experience as a team player with a welcoming attitude.
- Knowledge of County, State and Federal requirements for documentation and reporting, including MediCal/Medicare standards, CPT codes, etc.
- Ability to manage multiple databases, use Office Suite and cloud-based file storage.
- Bilingual/Bicultural and fluent in Spanish preferred, but not required.
Physical Requirements, Use of Equipment, and Work Environment
The position requires sitting at a desk approximately 50% of the time, with standing 20% and walking or driving 30% of the time. Ability to perform routine bending, stooping, twisting, and reaching. Lifting may be required occasionally of no more than 20 pounds at a time. Approximately 50% of the time the employee uses a computer, keyboard, mouse, telephone, mobile phone, fax machine, copier, and video conferencing equipment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed in an office environment and/or at various community locations and requires local travel.
Additional Information:
Job Title: Care Manager
Division: Early Psychosis
Position: 100% FTE
Reports to: Program Manager
Position: 100% FTE
Reports to: Program Manager
SEND RESUMES TO: "jobs@felton.org"
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