Job description

RWJ Rahway Fitness and Wellness Center at Carteret is seeking Call Center Representatives who have excellent communication and customer service skills. The Call Center Representative is responsible for answering and making phone calls to members regarding their membership as it relates to payment information. They must respond quickly and effectively to customer needs. The call center is the point of contact for current members.

The Call Center duties include, but are not limited to:

• Answering phone calls and inquiries from members
• Annotate clear and concise messages
• Communicate with member service department for specific inquiries
• Receive payments

A Call Center Representative must have strong communication, interpersonal, and problem-solving skills. The team is comprised of ambitious, career oriented individuals with strong organizational skills. The position relates very closely to our membership base so the candidates also must have a warm and friendly disposition. The position requires telephone and email communication.

• Past experience in retail and/or customer interaction would be preferred
• Bilingual preferred

Job Type: Part-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Customer service: 1 year (Preferred)
• Call center: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person

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