Job description

Service Champions is a #1 Industry Leader in Southern California specializing in Premier Home Services; Plumbing, Heating and Air Conditioning! Named as an Orange County Register's Top Work Place for the last 7 years! We are driven by our 7 Core Values: Integrity, Respect, Compassion, Punctuality, Teamwork, Enthusiasm, and Accountability.

Service Champions provides a motivating working environment where your efforts are recognized and rewarded!! Client Services Representatives must possess a diverse skill set, able to multi-task, work well under pressure and make sound judgement calls. Our clients are promised 100% Satisfaction Guaranteed, and our Client Services Representatives are accountable for ensuring this happens during every single client interaction.

*Earn up to $6,000 in Monthly Bonuses & Spiffs for exceeding your KPI's* Giveways like Gas Cards, *Restaurant Cards, *Starbucks Cards, *Team Building Lunches, *Motivating Company Culture * Awesome Benefits* Free Life Insurance for all employees*

MUST BE AVAILABLE FOR ALL SHIFTS: Mon- Fri, 8am-5pm, 9am-6pm, 10am-7pm, & Saturdays 8am-5pm.

What you’ll be doing:

• Receive high volume of inbound calls as well as make outbound calls to existing clients, booking appointments at a high conversion rate
• Able to quickly identify the client’s request or concern and efficiently provide the most effective solution
• Effectively use critical thinking skills to solve problems for clients while consistently using the best judgement to determine the best solution
• Proactively gain and maintain a full understanding of our portfolio of products and services
• Efficiently enter accurate and detailed records of client interactions and actions taken
• Achieve productivity standards and goals set by the company while maintaining high quality calls and following expected call flows and scripts.

What we’re looking for:

• 3-5 years of Call Center experience, HVAC & Plumbing Industry experience is a plus
• Ability to talk and type accurately; typing speed of at least 45 wpm
• Dedicated to providing superior client service
• Ability to manage multiple priorities within a fast-paced environment
• Strong judgment skills to make sound business decisions
• Proficient in Microsoft Suite Products, experience with SERVICE TITAN a plus
• Satisfactory passing of mandatory pre-employment drug screen & background check

PHYSICAL DEMANDS:

• Regularly required to sit; use hands to handle or feel and type
• Speaking and hearing ability; heavy communication through talking and listening to employees and clients directly as well as through telephone conversations to resolving issues
• Frequently required to reach with hands and arms
• Occasionally required to stand; walk and stoop, kneel, crouch, or crawl
• May lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus

GROOMING:

Once hired, all employees must maintain a well-groomed appearance (i.e. a business-like haircut, clean shaven (no facial hair), and no visible tattoos.)

WORK CONDITIONS:

• Regularly required to sit; use hands to handle or feel and type
• Speaking and hearing ability; heavy communication through talking and listening to employees and clients directly as well as through telephone conversations to resolve issues
• Frequently required to reach with hands and arms
• Occasionally required to stand; walk and stoop, kneel, crouch, or crawl
• May lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. We make hiring decisions based solely on qualifications, merit, and business needs at the time.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Brea, CA 92821: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call center: 3 years (Required)

Work Location: In person

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