Job description

WHO WE ARE:

The Florida Eye Clinic has grown to an impressive 11 practice clinic of ophthalmologists and optometrists with a state-of-the-art Ambulatory Surgical Center at our home practice in Altamonte Springs.

We believe our mission is to maximize the visual potential of each of our patients through the highest quality of vision care. We are dedicated to providing a positive experience for our patients, so The Florida Eye Clinic is seeking a professional, positive, and team-oriented individual to join our family as a Call Center Customer Services Representative.

Visit our website for more: www.floridaeyeclinic.com

WHAT YOUR DAY WILL LOOK LIKE:

The Customer Service Representative is responsible for scheduling patient appointments for all Florida Eye Clinic doctors.

MINIMUM QUALIFICATIONS:

The Customer Service Representative must:

• Be a high school graduate or equivalent.
• Have a well-modulated, friendly vocal expression.
• Have prior experience using a computer terminal.
• Type accurately at a minimum of 70 wpm.

ESSENTIAL JOB DUTIES:

• Schedules patients’ appointments based on the specific parameters of all O.D.s and M.D.s.
• Accurately enters appointments into the computer-supported appointment scheduler.
• Reschedules missed or canceled appointments, and adjusts schedules as necessary.
• Confirms appointments.
• Logs patient insurance referrals.
• Updates patient information in the computer.

OTHER DUTIES:

• Delivers messages to staff.
• Looks up patient chart numbers for messages to be forwarded to the Medical Records department.
• Provides switchboard backup coverage.
• Any other duties and/or responsibilities as assigned.

EQUIPMENT:

Operates standard office equipment including: Computer and multi-line telephone.

REQUIRED SKILLS:

Aptitudes: Audio and verbal ability, ability to organize.

Techniques: Requires 100% verbal interaction with people, manual dexterity to an extent of 95-100%, lifting and reaching limited to extent of 85-90%, sitting 100%.

PHYSICAL REQUIREMENTS:

Ability to operate computer

Ability to sit for extended periods of time

Ability to operate multi-line telephone system

PREFERRED QUALIFICATIONS:

Bilingual Preferred, Spanish.

Ophthalmology or Medical Practice Experience Preferred.

SALARY:
$15.00/hour +, to commensurate with experience.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)

Work Location: In person

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