Call Center Manager

Full Time
Washington, DC 20004
Posted
Job description

Company Overview

Vistant (formerly PM Consulting Group), recognized as one of the fastest growing companies across the country and the region by Inc. 5000, Financial Times, Washington Technology, and the Baltimore Business Journal, is a public-sector management consulting firm serving Federal International Development, Healthcare, and Social Services agencies.



Job Description:

Provides daily supervision and direction of help desk (inquiry response) responsibilities and activities. Oversees help desk and directs contractor-programs related to agency information dissemination. Provides first-point-of-contact troubleshooting computer equipment. Maintains documentation of help desk activities. Prepares reports and participates in planning meetings.


Must have relevant experience and training that provides the required knowledge, skills, and abilities.

Applicants selected may be subject to a background investigation and must meet suitability requirements for eligibility. Vistant participates in E-Verify.


Vistant provides equal employment opportunities to all applicants and employees, without regard to race, color, ancestry, national origin, sex (including pregnancy, gender identity or expression), sexual orientation, marital status, religion, age, disability, genetic information, or veteran status.

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