Job description

Responsible for responding to client requests and questions in a high-volume call center. Provides prompt, efficient, high-quality service. Assists in the production of new/enhanced accounts and the retention of existing accounts.

WHAT YOU’LL DO:

• Receives phone calls requesting quotes, changes to existing coverage and/or new policies and asking questions. Completes changes/requests within 24 hours of receipt.
• Determines acceptability and placement of coverage, completes applications or endorsements, and collects premium if applicable.
• Binders and/or policy or endorsement requests are to be completed within 24 hours of date quoted to client.
• Responds to client requests for certificates of insurance or auto ID cards.
• Receives and reviews all terminations and cancellations to determine action to be taken, and takes necessary action upon receipt.
• Handles premium collection through forms, letters and request cancellation of policies when necessary.
• Maintain a concern for timeliness and completeness when interacting with clients, agency and carrier personnel to minimize potential for errors and omissions claims.
• Actively seeks referrals from current clients to solicit new business prospects.
• Performs a broad variety of administrative duties and staff support services for an assigned group or leader.
• Processes a variety of confidential information and documents securely.
• Provides training and support to new members of the team.

WHAT YOU’LL NEED:

• High school diploma or equivalent required; Bachelor’s degree preferred
• Knowledge of Microsoft Office 365 (Outlook, Excel, OneNote, etc.)
• Strong oral and written communication skills
• Exceptional customer service and interpersonal skills
• Demonstrated critical thinking and problem-solving skills
• 6 months P&C insurance experience
• P&C license preferred; willing to obtain within 90 days

WHAT WE OFFER:

• Excellent growth and advancement opportunities
• Competitive pay based on experience
• Paid Time Off (PTO)
• Generous benefits package: health, dental, vision, 401(k), etc.
• Employee Stock Purchase Plan

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

smogtown13.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, smogtown13.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, smogtown13.com is the ideal place to find your next job.