The Program Management Lead is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• • Manages the day-to-day business process re-engineering efforts to support the established and prioritized initiatives and metrics to deliver business process improvements and simplification efforts across the PBWM. Working closely with Citi Enterprise Architecture, PBWM Business Partners, technology and operations and fraud organizations.
  • Owns a project or specific workstream within a project, leveraging expertise to inspire a sense of shared purpose within the project team.
  • Create and monitor project plans. Prepares, maintains, and submits clear and concise activity/progress reports. Communicates to all concerned parties project milestones, status updates, as well as any existing or potential customer escalation issues
  • Utilize business process reengineering techniques, model business processes, and conduct data analysis to examine end-to-end business processes to improve efficiency of operations.
  • Possess the knowledge, skills and experience to assesses project risk potentials and discover potential problems before they occur.
  • Manages external expertise as needed to support prioritized efforts.
  • Ensure initiatives align to the established control frameworks and are driving control automation, reducing reliance on manual solutions and mitigating overall risk.
  • Strong project management and problem-solving capabilities and ability to understand adherence to regulatory requirements.
  • Understand critical data processes and technology components; identifying critical gaps and/or opportunities and devising a plan to address and implement.
  • Develop strong, trust-based relationships with critical internal business partners

Qualifications:

• 6+ years of experience within financial services and/or IT function in a large, matrixed, multinational organization; proven track record in supporting transformation and change within a large global bank and ability to connect the dots to the organizational priorities
• Bachelor’s Degree in Business, Technology or a quantitative discipline or equivalent work experience
• Experience in system analysis and functional specifications
• General understanding of relevant banking regulation and supervisory expectations for large complex financial institutions
• Demonstrated track record of collaboration across multiple, disparate internal business groups
• Strong problem-solving skills to proactively address business questions and the ability to understand trade-offs and impacts, as well as business process reengineering
• Ability to manage multiple projects and priorities across teams and work effectively under pressure in a rapidly changing environment
• Strategic, analytical, and systematic thinker who consistently challenges the status quo and constructively challenges the team to drive change and continuous improvement.
• Track record of managing internal relationships and demonstrated experience in leading sustained change and change management efforts
• Strong interpersonal skills, with evidence of working in collaboration across large organizations, including a proactive and 'no surprises' approach in communicating issues/requests
• Strong leadership skills with a proven track record in driving positive and sustained change
• Demonstrated history of attention to detail and process orientation

o PTS 2.0 experience a plus

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree

-

Job Family Group:

-

Job Family:

-

Time Type:

-

Primary Location:

-

Primary Location Salary Range:

-

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting