Business Development Representative/Universal Banker-Starkville
Full Time
Starkville, MS 39759
Posted
Job description
Job Description
BUSINESS DEVELOPMENT REPRESENTATIVE/UNIVERSAL BANKER
Location:
Starkville
Department:
Retail
Reports to:
Branch Manager
Positions Supervised :
None
Employee Classification:
Temporary Regular Full Time Part-Time
FLSA Status:
Non-Exempt Salary Hourly Exempt Commission
Position Summary:
The Business Development Rep/Universal Banker plays a key role in providing retail banking services and products to
bank customers. In addition to performing a variety of tasks associated with transacting customer requests and
verifying the completeness of retail banking transactions, the Universal Banker is in the prime position to develop new
business relationships with prospective customers and increasing business with present customers by making personal
contact.
Essential Functions-Primary Responsibilities and Accountabilities (90%):
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations can be made to help enable qualified individuals with disabilities to perform the essential functions.
Essential Task Statement(s)
Relationship and Business Development (50%)
- Implements a calling program for the bank market that includes contacting existing customers to maintain and expand banking relationships and contacting prospective customers to develop new business.
- Identifies cross-sell opportunities and cross-sell services to customers through in-person sales sessions as well as by telephone, written correspondence, and external sales calls.
- Participate in community events to increase bank visibility and develop business opportunities. Represents the bank at various functions to develop business relationships.
- Process new account transactions, including compiling and preparing new account paperwork and applications.
- Identify the unmet needs of current and potential customers and offer appropriate products and services.
- Promote and provide information to customers on new and enhanced products, services, etc.
- Promote and cross-sell exciting products and services to current and potential customers.
- Open, maintain and close all deposit account types.
Customer Service (20%)
- Assist customer inquiries and requests regarding current accounts.
- Assist with questions or concerns regarding current accounts, products, services or transactions.
- Assist with additional services and products such as online banking, mobile banking, remote deposit capture, other deposit systems, safe deposit box access, ATM and debit card requests.
- Perform traditional teller functions as needed by accurately processing checking and savings deposits, withdrawals, loan payments, bonds, etc.
- Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
- Answer and assist incoming callers with questions and requests; route callers appropriately.
- Receive incoming bank visitors and assist in directing them appropriately.
Branch Operations/Ownership (20%)
- Record all transactions promptly, accurately, and in compliance with bank procedures.
- Balance and replenish cash in ATM.
- Weekly cash ordering.
- Balance drawer daily, investigate and resolves out-of-balance conditions.
- Sell prepaid travel and gift cards. Maintain log and inventory.
- Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
- Maintain appropriate currency logs, maintain target cash daily, balance Vault daily.
- Sort and distribute work from other offices, process mail and night depository transactions.
- Operate computer, telephone, copier, and other bank equipment.
- Ensure bank is in compliance with federal banking regulations including, but not limited to Bank Secrecy Act, OFAC, Community Reinvestment Act, American with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, the Federal Reserve’s “lettered” regulations, and Business Development Rep/Universal Banker roles and responsibilities relating to each act.
- Ensure complete customer understanding of rates and FDIC insurance for depository accounts.
Additional Functions-Secondary Responsibilities and Accountabilities (10%)
Additional Task Statement(s)
- Work overtime, as needed.
- Provide assistance to other departments as needed.
- Perform other duties that may be assigned and requested.
Position Qualifications
Education: Required – High School Diploma or equivalent.
Preferred – Post –secondary certificate or degree in a Business-related field, experience will be
considered.
Experience: Required – 1 -2 years of experience in banking, insurance or other related field.
Preferred – Previous office experience.
Licenses and
Certifications: Required – None
Preferred – Notary
Position Requirements
Competency Statement(s)
- Accountability (core value) – Always do what we say and hold one another accountable.
- Accuracy – Thoroughness and strict attention to detail; does work right the first time; identifies and corrects errors; produces complete and error free work.
- Active Listening – Gives full attention to what others are saying, attentive to others’ ideas and concerns; asks questions to clarify understanding.
- Conceptual Thinking – Notices similarities between different and apparently unrelated situations.
- Confidentiality (Core Value) – Always maintain strict confidentiality.
- Community Development (Core Value) – Always committed to community development.
- Critical Thinking – Applying rules and logic to situations; consider factors beyond the initial information given.
- Data entry – Proficient alpha/numeric data entry skills.
- Detail oriented – Concentrates on routing work details; careful monitors and examines one’s own and others’work; ensures accuracy in documentation and data.
- Ethical Conduct – Acting in ways consistent with sound banking practices and standards and values of Guaranty Bank.
- Integrity (Core Value) – Always act with integrity and honesty.
- Respect (Core Value) – Always treat others with respect.
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