Fulltime opportunity

General Description

Define and implement effective fraud reporting packages. Define and recommend specific actions to be taken for the clear understanding of results. Focus efforts and attention in analyzing results from the teams to provide accurate solutions and encourage out of the box thinking among colleagues.

Essential Duties and Responsibilities

• Prepare, analyze, and share with fraud management team and related business units, if needed, the following reports and/or dashboards: Fraud Reserve, Fraud Operational Statistics, Fraud Master, Results Dashboard in a monthly and/or quarterly basis.
• Prepare, analyze, and share additional reports to fraud management, business units, and regulatory agencies, if needed, including but not limited to the following reports: OCIF, Identity Theft, ATH Móvil Claims, Customer Satisfaction, Customer Experience, VISA Retail, and/or Ad Hoc Reports.
• Gathers, reviews, and analyzes business results and needs to help identify business problems, propose solutions and recommendations that enables the division and organization to achieve its goals.
• Works as a liaison among stakeholders to obtain, analyze, communicate, and validate requirements and functional specifications for changes to business processes and applications to ensure optimal operational performance.
• Use proven tools, methods, and metrics to identify opportunities, forecast changes and track improvements in areas such as billing, budget, production, workflow and customer relationship, among others.
• Coordinate and facilitate working sessions to identify and develop different business solution alternatives and scope.
• Facilitate and coordinate the definition of a business solution including cost and time analysis, and interdependencies between operational and technical areas.
• Timely perform daily review of a variety of fraud reports.
• Ability to communicate (verbal and written) with business units that rely on that information to define reports requirements or organizational processes.

Supervisory Responsibilities:

This Job has no supervisory responsibilities but in special circumstances may lead the work of others.

Education

Bachelor’s degree in Business Administration, Finance, Information Systems, or Industrial Engineer.

Experience

• Preferred experience in Banking, Financial Reporting, Fraud Processes and Customer Service.
• Experience with Word, Power Point, Advanced Excel, MS Power Tools (SharePoint, PowerApps, Power Automate, PowerBI), or another database tool. Knowledge of SQL, SAS and database querying is desired.

Other Qualifications

• Excellent interpersonal skills and teamwork.
• Analytical and critical thinking capacity is a must, with emphasis on attention to detail.
• Proven capacity to learn quickly and adapt to changes.
• Comfortable dealing with large, complex, sensitive, and confidential data.
• Demonstrate proactivity to find and define problems, understand business impact, identify solutions, and provide recommendations for corrective actions.
• Excellent organizational skills and ability to manage multiple priorities.
• Must possess the ability to work under pressure, meet deadlines and be responsible.
• Proficient in Microsoft Office applications (Word, Excel, Power Point, Power Query).
• Strong communication skills both written and spoken in Spanish and English.

Competencies